HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All42,271Opened781Unresolved5,628Resolved13,370Rejected22,492
Active filters: Casino:
Clear all filters
Sort
Our verdict Case closed

V.Vegas Casino - Player's experiencing some issues.

Resolved Submitted: 26 Oct 2023
Disputed amount: €400
Safety Index 9.8 Very high
Our verdict Unjustified complaint

FoxyPlay Casino - Player is struggling with an excessive wagering requirement.

Closed Submitted: 26 Oct 2023
Disputed amount: C$2,413.9
Safety Index 3.9 Low
Our verdict Case closed

Bankonbet Casino - Player's account is not closed despite request.

Resolved Submitted: 26 Oct 2023
Disputed amount: €150
Safety Index 8.3 High
Our verdict Player stopped responding

iWild Casino - Player's winnings have been deducted significantly due to a bonus.

Closed Submitted: 25 Oct 2023
Disputed amount: C$1,500
Safety Index 9.8 Very high
Our verdict Player stopped responding

1win Casino - Player's withdrawal is delayed.

Closed Submitted: 25 Oct 2023
Disputed amount: $8,000 ARS
Safety Index 8.7 High
Our verdict Case closed

Slots777 Casino - Self-exclusion request was not respected.

Resolved Submitted: 25 Oct 2023
Disputed amount: €34
Safety Index 4.7 Low
Our verdict No reaction

bwin Casino DE - Player encounters gaming software issue.

Unresolved Submitted: 25 Oct 2023
Black points: 144
Disputed amount: €1,234
Safety Index 8.0 High
Our verdict Case closed

MyStake Casino - Player’s winnings haven’t been received yet.

Resolved Submitted: 25 Oct 2023
Disputed amount: £604
Safety Index 9.7 Very high
Our verdict Player stopped responding

BetOnRed Casino - Player was denied promised cashbacks.

Closed Submitted: 25 Oct 2023
Disputed amount: €11
Safety Index 8.2 High
Our verdict Unjustified complaint

Alphabook Casino - Player's refund has been denied.

Closed Submitted: 25 Oct 2023
Disputed amount: €1,615
Safety Index 6.4 Below average
Show more complaints (+10)
Showing 28,421 - 28,430 of 42,271 complaints
1...2,842 2,843 2,844...4,228
Go to pageof 4,228 pages
Online Casino Complaint Resolution Center – Casino Guru
Top pages
Trending pages
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.