HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All42,353Opened773Unresolved5,644Resolved13,393Rejected22,543
Active filters: Casino:
Clear all filters
Sort
Our verdict Case closed

Cashwin Casino - Player’s deposit has not been credited to his account.

Resolved Submitted: 07 Mar 2024
Disputed amount: €25
Safety Index 8.3 High
Our verdict Player stopped responding

NetBet Casino FI - Player’s quick withdrawal is delayed.

Closed Submitted: 07 Mar 2024
Disputed amount: €100
Safety Index 6.7 Above average
Our verdict Case closed

Royal Stars Casino - Player unable to access winnings after cryptocurrency restrictions.

Resolved Submitted: 07 Mar 2024
Disputed amount: $1,056
Safety Index 8.2 High
Our verdict Player stopped responding

iWild Casino - Player has been confronted with additional KYC requests upon withdrawal.

Closed Submitted: 07 Mar 2024
Disputed amount: $160
Safety Index 9.8 Very high
Our verdict Player stopped responding

Celsius Casino - Player experiences withdrawal delay and lacks response from support.

Closed Submitted: 07 Mar 2024
Disputed amount: €120
Safety Index 3.5 Low
Our verdict Case closed

iWild Casino - Player's deposit not reflected in account.

Resolved Submitted: 07 Mar 2024
Disputed amount: €20
Safety Index 9.8 Very high
Our verdict Player stopped responding

JokaBet Casino - Player claims that payment has been delayed.

Closed Submitted: 07 Mar 2024
Disputed amount: €11,000
Safety Index 8.5 High
Our verdict No reaction

BetNero Casino - Player's account unexpectedly blocked.

Unresolved Submitted: 07 Mar 2024
Black points: 111
Disputed amount: €224
Safety Index 8.4 High
Our verdict Case closed

EmirBet Casino - Player struggles to self-exclude from casino.

Resolved Submitted: 07 Mar 2024
Disputed amount: ??
Safety Index 5.4 Below average
Our verdict No reaction

Puzzle Casino - Player is struggling with address verification.

Unresolved Submitted: 07 Mar 2024
Black points: 671
Disputed amount: €1,400
Safety Index 2.9 Very low
Show more complaints (+10)
Showing 25,901 - 25,910 of 42,353 complaints
1...2,590 2,591 2,592...4,236
Go to pageof 4,236 pages
Online Casino Complaint Resolution Center – Casino Guru
Top pages
Trending pages
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.