Puzzle Casino Review

Name: Puzzle Casino Review
Item: Puzzle Casino
Rating: 2.4
Author: Natalia Burlutskaia

2.4/10Safety Index Very low by Casino Guru

Browse recommended casinos

Doesn't accept players from Ohio

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Warnings (1)

Important (1)

Find on Google

Show company details

Payment methods

Show all (16)

Withdrawal limits

per month

€6,000

per week

€3,000

per day

€1,000

Owner LaxHan N.V.

Established 2023

Estimated annual revenues

< $1,000,000

Licensing Authorities

Curaçao (CEG)

OverviewBonusesUser reviews4Safety Index explainedDiscussion15Payment methods16

Warning:Unfair maximum win rule based on the total amount of deposits

This casino has an unfair rule, which restricts how much players can win based on their total deposited amount (even when playing without a bonus). If you only deposit a small amount, your potential winnings will be restricted.

Important: Win limit of €100,000 per day This casino has a win limit rule. You will not be able to win more than €100,000 per day.

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Puzzle Casino Review

We've thoroughly reviewed Puzzle Casino and gave it a Very low Safety Index, which means we don't consider it a safe casino to play at. In our review, we've considered the casino's player complaints, estimated revenues, license, games genuineness, customer support quality, fairness of terms and conditions, withdrawal and win limits, and other factors. Puzzle Casino is related to other online casinos listed below and its rating is also negatively influenced by them. So, if you were ever wondering whether this casino is safe and legit or a scam, read the full review below to learn more.

According to our research and estimates, Puzzle Casino is a smaller online casino revenue-wise. It's part of a group of related casinos. However, this group is still quite small even when evaluated as a whole. The revenue of a casino is an important factor, as bigger casinos shouldn't have any issues paying out big wins, while smaller casinos could potentially struggle if you manage to win really big.

We currently have 1 complaints directly about this casino in our database, as well as 1 complaints about other casinos related to it. Because of these complaints, we've given this casino 1,241 black points in total, out of which 570 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

There are also some unfair Bonus Terms and Conditions, which might cause you issues if you decide to take advantage of the casino's bonuses or promotions. Because of this, we advise you to look for a casino with fair rules or at least pay special attention to this casino's Terms and Conditions if you decide to play at it.

Warning: Puzzle Casino has a €100,000 daily total win limit. This means that the sum of your wins in one day (not factoring in your losses), can't be higher than €100,000. If you win more, you will not get the money exceeding the limit. We consider any win limit to be extremely unfair to players, which is why we penalize any casino that has implemented it, unless the win limit is enforced by third-party factors, such as local regulations.

Based on the information we've collected and assessed in our Puzzle Casino review, it has a Very low Safety Index. We don't recommend playing at it and strongly advise you to stay away from it.

Bonuses

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Payment methods

Show all (16)

Withdrawal limits

per month

€6,000

per week

€3,000

per day

€1,000

Games
Show all

Slots

Roulette

Blackjack

No betting

Video poker

Bingo

Baccarat

Jackpot games

Live games

No poker

Craps and dice

Keno

Scratch cards

No eSports betting

Crash games

Language options

English website

All languages (3)

English customer support

All languages (3)

English live chat

All languages (3)

Game providers
Show all (83)
Game providers (83)

Positives

Deposits and withdrawals in cryptocurrencies
Good selection of game providers
Various responsible gambling options available

Negatives

Live chat support is not available 24/7
Limited choice of payment methods

Interesting facts

Brand new casino that hasn't been proven by time
Small international casino
Average monthly withdrawal limit

Author & Guarantor: Natalia Burlutskaia Last updated: 11 Dec 2023 Anything incorrect or missing? Let me know

Puzzle Casino bonuses

Browse all bonuses offered by Puzzle Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

User reviews of Puzzle Casino

This is a place to share experience with Puzzle Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Not enough reviews

Rated by 4 users

Very positivePositiveNeutralNegativeVery negative

Do you have any experience with this casino?

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Casino Guru

We want players to understand gambling.

ibear92

Visitor

• 2 months ago

Decent casino at first glance, but it was impossible to withdraw. You're required to verify your account, which is nothing unusual of course, but before you can send them the usual documents you have to verify your phone number. For some reason this didn't work for me, number is right but I was unable to receive the code from them to verify it, and thus, unable to proceed with the verification process.

Live chat told to contact them via e-mail because it was supposedly faster to get help that way. I didn't get a reply for a week, then said f it and lost the money. Either it's a scam, or their customer support is very poor. Either way, not going to play there again.

Decent UI
Good bonuses
Live chat quick to reply

If you can't even get the KYC process started after a week of waiting, there's no point playing here

Mag7

Apprentice

• 2 months ago

Dont use the site. I have sent them multiple emails and also used live chat to say that I want to be permanently banned from this site due my addiction. They refused to do so. Only thing they offer is 5 years block. That is not enough, when i ask to get a PERMANENT BLOCK due my addiction.

Not responsible casino
Horrible support

coutocamargo2002

Visitor

• 4 months ago

Terrible, I rolled over the registration bonus and had 300 reais. I requested a withdrawal 3 times and it was rejected all three times and the support didn't say anything normal. In the end they blocked my account out of nowhere, without warning they just blocked it, they said I cheated but when I called support to see if everything was ok, they said yes and I could withdraw it.

I'm here again to let you know, they actually reactivated my account and didn't return the balance I had there. There is no support anymore, no one responds. Simply the worst casino I've played at

it does not have
nao tem
it's horrible
é horrivel

all
todos

Puzzle Casino

Hello,

Sorry for the inconvenience you faced on your website. When we checked your details, we saw that you did not meet the requirements to be able to withdraw your winnings from the "free money no deposit" bonus. According to our T&C, you need to deposit at least R$35 and wager once before you can withdraw a maximum amount of R$100 from this bonus. And we see that you haven't gone through the entire verification process. After consideration, we have decided to reactivate your account and will allow you to withdraw your winnings of R$100 from this bonus once you make the minimum deposit of R$35 and wager once, and go through the entire verification process. We look forward to seeing you back on our website.
Thank you for your understanding.

PuzzleCasino

mikegraceee41

Novice

• 4 months ago

I believe that the quality of a casino is determined by its speed and the quality of the live support team. Both are excellent at this casino. Also bonuses are quiet good. CasinoGuru brought me the second casino, thank you

Live support
Suporte ao vivo
Bonus
Bônus

Safety Index of Puzzle Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Puzzle Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:Very low2.4/10

One of smaller casinos, based on our research and estimates

We consider the casino's T&Cs to be unfair

Not found on any relevant casino blacklist

Very high value of withheld winnings in player complaints in relation to the casino's size

We also considered other factors, which had a negative impact on the casino's Safety Index

The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Warnings

Warning:Unfair maximum win rule based on the total amount of deposits

Important: Win limit of €100,000 per day This casino has a win limit rule. You will not be able to win more than €100,000 per day.

Unfair terms and conditions

This casino forbids certain betting patterns or strategies when playing with bonus funds, but we have not witnessed this rule being used against players yet.
This casino limits the amount of money players can win when playing with real money (without a bonus).

Other factors

Low win limit: €100,000 / day (sum of all wins, wagers not subtracted)
Low withdrawal limit: €6,000 / month

Complaints about Puzzle Casino and related casinos (4)

4All1Opened2Not solved0Solved1Rejected

Complaints directly about Puzzle Casino

Case opened Current status

Waiting for casino to reply

2d 23h 58m 27s

Disputed amount: $400

Player reports delayed withdrawal.

The player from Argentina completed their KYC process but their withdrawal of USD 400 submitted on March 27th is still pending. Despite contacting chat support and sending emails, he only receives responses asking him to wait.

Other

Disputed amount: €220

Player reports delayed withdrawals.

The player from Germany had reported that despite having a verified account and not playing with any bonuses, her two requested withdrawals totaling 310 Euros from Puzzle Casino had not been processed. She also mentioned not having received any responses from the casino's customer service. We had advised her to wait until the end of the week as withdrawals could take up to 14 days. However, the complaint was later rejected upon the player's request to close her account with casino.guru.

No reaction, passive regulator

Black points: 671

Disputed amount: €1,400

Player is struggling with address verification.

The player from Germany was dealing with a prolonged verification process at the casino. Despite successful ID verification, the casino had rejected her utility bill as proof of address and requested a registration certificate. She also complained about rude customer service. The player's winnings were from a VIP bonus and she had been trying to withdraw her winnings for over two weeks. The casino had cancelled her withdrawal requests multiple times, citing various reasons including a supposed active bonus. Despite our attempts to mediate, the casino had not responded to our inquiries. We marked the complaint as 'unresolved' due to the casino's lack of cooperation. The player had also escalated the issue to the Licensing Authority (Curacao eGaming).