HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All42,424Opened804Unresolved5,654Resolved13,401Rejected22,565
Active filters: Casino:
Clear all filters
Sort
Our verdict Case closed

Cristal Poker Casino - Player seeks refund due to failed self-exclusion.

Resolved Submitted: 03 Jul 2024
Disputed amount: €20
Safety Index 8.9 High
Our verdict Unjustified complaint

1win Casino - Player’s account has been closed and funds have been confiscated.

Closed Submitted: 03 Jul 2024
Disputed amount: 300,000 INR
Safety Index 8.7 High
Our verdict Unjustified complaint

Verde Casino - Player’s account has been closed and winnings confiscated.

Closed Submitted: 03 Jul 2024
Disputed amount: 1,900 zł
Safety Index 9.4 Very high
Our verdict Case closed

ShinQueen Casino - Player's deposits are not being credited.

Resolved Submitted: 03 Jul 2024
Disputed amount: ¥10,000
Safety Index 5.9 Below average
Our verdict No reaction policy

bet365 Casino - Player’s account has been blocked and winnings confiscated.

Unresolved Submitted: 03 Jul 2024
Black points: 479
Disputed amount: C$9,330
Safety Index 9.8 Very high
Our verdict Other

JokaBet Casino - Player’s winnings have been confiscated.

Closed Submitted: 03 Jul 2024
Disputed amount: £3,000
Safety Index 8.5 High
Our verdict Justified complaint

Raketti Casino - Player’s loss limits were not applied.

Unresolved Submitted: 03 Jul 2024
Black points: 10,789
Disputed amount: €10,000
Safety Index 6.2 Below average
Our verdict Unjustified complaint

Spinanga Casino - Player’s withdrawal has been delayed.

Closed Submitted: 03 Jul 2024
Disputed amount: €10,500
Safety Index 8.2 High
Our verdict Other

Suprabets Casino - Player’s withdrawals have been delayed.

Closed Submitted: 03 Jul 2024
Disputed amount: €889
Safety Index 4.6 Low
Our verdict Case closed

V.Vegas Casino - Player’s winnings have been delayed.

Resolved Submitted: 03 Jul 2024
Disputed amount: 15,000 zł
Safety Index 9.8 Very high
Show more complaints (+10)
Showing 23,331 - 23,340 of 42,424 complaints
1...2,333 2,334 2,335...4,243
Go to pageof 4,243 pages
Online Casino Complaint Resolution Center – Casino Guru
Top pages
Trending pages
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.