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All38,502Opened979Unresolved4,937Resolved12,119Rejected20,467
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Snatch Casino - Player's account closed after winning a substantial amount.

Closed Submitted: 10 Jan 2024
Disputed amount: C$9,000
Safety Index:Very high
Our verdict Unjustified complaint

888 Casino - Player's winnings were lost due to a delayed verification process.

Closed Submitted: 10 Jan 2024
Disputed amount: €1,000
Safety Index:Above average
Our verdict Unjustified complaint

Pame Stoixima Casino - Player's self-exclusion request not properly handled.

Closed Submitted: 10 Jan 2024
Disputed amount: €1,000
Safety Index:Very high
Our verdict Other

LuckyDreams Casino - Player was able to gamble despite self-exclusion.

Closed Submitted: 10 Jan 2024
Disputed amount: €50
Safety Index:Above average
Our verdict No reaction policy

Paradise Play Casino - Player's winnings were confiscated and the account was permanently closed.

Unresolved Submitted: 10 Jan 2024
Black points: 283
Disputed amount: €1,501
Safety Index:Low
Our verdict Case closed

MrPacho Casino - Player accused of having duplicate account.

Resolved Submitted: 10 Jan 2024
Disputed amount: €1,500
Safety Index:High
Our verdict Player stopped responding

Magic Win Casino - Player’s account closure requests are being ignored.

Closed Submitted: 10 Jan 2024
Disputed amount: ??
Safety Index:Very low
Our verdict Case closed

GeniusWin Casino - Player's withdrawal has been delayed.

Resolved Submitted: 10 Jan 2024
Disputed amount: €1,328
Safety Index:Low
Our verdict Case closed

BetOnRed Casino - Player experiences frustrating withdrawal delays and disputes casino's reasons.

Resolved Submitted: 10 Jan 2024
Disputed amount: €150
Safety Index:High
Our verdict Case closed

Snatch Casino - Player's winnings incorrectly attributed to bonus money.

Resolved Submitted: 10 Jan 2024
Disputed amount: €124
Safety Index:Very high
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