HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All42,426Opened802Unresolved5,655Resolved13,404Rejected22,565
Active filters: Casino:
Clear all filters
Sort
Our verdict Case closed

Crashino Casino - Player’s account has been closed after submitting KYC.

Resolved Submitted: 10 Jul 2024
Disputed amount: 1,170 USD₮
Safety Index 8.1 High
Our verdict Player stopped responding

LuckyDreams Casino - Player was allowed to play despite self-exclusion.

Closed Submitted: 10 Jul 2024
Disputed amount: €556
Safety Index 6.6 Above average
Our verdict Insufficient evidence from casino

Boom Casino - Player’s €4,000 withdrawal delayed and partially refunded.

Unresolved Submitted: 10 Jul 2024
Black points: 2,570
Disputed amount: £4,000
Safety Index 4.8 Low
Our verdict Failed self-exclusion

WinOlot Casino - Player’s account closure request has been ignored.

Unresolved Submitted: 10 Jul 2024
Black points: 1,081
Disputed amount: €2,000
Safety Index 4.5 Low
Our verdict Player stopped responding

Pledoo Casino - Player’s winnings disappeared.

Closed Submitted: 10 Jul 2024
Disputed amount: €470
Safety Index 8.7 High
Our verdict Unjustified complaint

Flush Casino - Player’s account has been suspended, and winnings confiscated.

Closed Submitted: 10 Jul 2024
Disputed amount: $30,000
Safety Index 8.3 High
Our verdict No reaction

MadSlots Casino - Player’s account has been closed but refund is delayed.

Unresolved Submitted: 10 Jul 2024
Black points: 472
Disputed amount: £1,500
Safety Index 7.7 Above average
Our verdict Player stopped responding

Posido Casino - Withdrawal of player's winnings has been delayed.

Closed Submitted: 09 Jul 2024
Disputed amount: €1,000
Safety Index 8.1 High
Our verdict Player stopped responding

Verde Casino - Player’s winnings have been confiscated.

Closed Submitted: 09 Jul 2024
Disputed amount: €967
Safety Index 9.4 Very high
Our verdict Player stopped responding

iWild Casino DE - Player's winnings have been limited.

Closed Submitted: 09 Jul 2024
Disputed amount: €3,200
Safety Index 8.9 High
Show more complaints (+10)
Showing 23,201 - 23,210 of 42,426 complaints
1...2,320 2,321 2,322...4,243
Go to pageof 4,243 pages
Online Casino Complaint Resolution Center – Casino Guru
Top pages
Trending pages
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.