Pledoo Casino - Player’s winnings disappeared.

ΔΕΝ ΜΠΟΡΩ ΝΑ ΒΡΩ ΤΟ ΚΑΖΙΝΟ pledoo;ΕΚΑΝΑ ΝΙΚΗ 500Ε ΚΑΙ ΕΞΑΦΑΝΙΣΤΗΚΑΝ;

Dear ELPIDA365,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please specify if you made any successful withdrawals from this casino before?

Have you accumulated your winnings with or without an active bonus?

Have you passed the full KYC verification?

Are you able to access your casino account, or has your account been blocked?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

ΒΕΡΟΝΙΚΑ ΔΕ ΜΠΟΡΩ ΝΑ ΜΠΩ ΟΥΤΕ ΑΠΟ ΤΟ ΓΚΟΥΡΟΥ ΟΥΤΕ ΑΠΟ ΤΟ Google.ΤΙ ΔΕ ΚΑΤΑΛΑΒΑΙΝΕΙΣ.Ο ΓΚΟΥΡΟΥ ΜΙΑ ΒΓΑΖΕΙ ΠΟΛΛΑ ΚΑΖΙΝΟ ΚΑΙ ΜΙΑ ΜΟΝΟ ΤΑ ΒΑΣΙΚΑ ΤΙΣ ΕΛΛΑΔΟΣ...

ΤΑ ΞΕΡΩ ΟΛΑ ΓΙΑ ΤΟ ΜΠΟΝΟΥΣ Κ ΤΟ ΚΥC!!ΔΕ ΜΠΟΡΩ ΝΑ ΒΡΩ ΤΟ PLEDOO...ΓΙΑΤΙ ΒΓΑΖΕΤΕ ΚΑΖΙΝΟ ΣΤΟΝ ΓΚΟΥΡΟΥ ΠΟΥ ΜΠΕΡΔΕΥΟΥΝ ΤΟΝ ΚΟΣΜΟ;;;;

We can access the Pledoo Casino website without any difficulties. Have you tried clearing your web browser history, cookies, and cache? Have you also attempted accessing the website from a different browser or device? How long have you been experiencing difficulties with accessing the casino? Please send me screenshots showing what you see when you try to access the casino site.

ΕΝΤΑΞΕΙ ΤΑ ΚΑΤΑΦΕΡΑ ΝΑ ΜΠΩ ΜΕΣΩ ΕΦΑΡΜΟΓΗΣ!ΤΑ ΧΡΗΜΑΤΑ ΕΙΝΑΙ ΣΤΟ ΛΟΓΑΡΙΑΣΜΟ ΜΟΥ ΣΤΗΝ ΕΤΑΙΡΕΙΑ,ΚΑΙ ΚΑΝΩ KYC ΓΙΑ ΤΗΝ ΑΝΑΛΗΨΗ!ΟΛΑ ΚΑΛΑ ΕΥΧΑΡΙΣΤΩ! ΟΤΑΝ ΓΙΝΕΙ Η ΑΝΑΛΗΨΗ ΘΑ ΣΑΣ ΕΝΗΜΕΡΩΣΩ!

I'm glad to hear that! Have you passed the KYC verification? Have you received your winnings yet? Please let me know.

Dear ELPIDA365,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.