HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All38,690Opened984Unresolved4,972Resolved12,173Rejected20,561
Active filters: Casino:
Clear all filters
Sort
Our verdict Case closed

PowerUp Casino - Player’s document verification issue prevents withdrawal.

Resolved Submitted: 01 Mar 2024
Disputed amount: NZ$1,856
Safety Index:High
Our verdict Case closed

JokaBet Casino - Player believes that their withdrawal has been delayed.

Resolved Submitted: 01 Mar 2024
Disputed amount: £6,000
Safety Index:High
Our verdict No reaction policy

Simsinos Casino - Player's winnings confiscated due to alleged bonus abuse.

Unresolved Submitted: 01 Mar 2024
Black points: 67
Disputed amount: €1,029
Safety Index:Below average
Our verdict No reaction policy

Deal Or No Deal Casino Ontario - Player’s withdrawal has been delayed.

Unresolved Submitted: 01 Mar 2024
Black points: 66
Disputed amount: C$1,490
Safety Index:Below average
Our verdict Case closed

Lucky Crypto Casino - Player's withdrawal request is repeatedly declined.

Resolved Submitted: 01 Mar 2024
Disputed amount: 4,400 kr
Safety Index:Below average
Our verdict Other

Crashino Casino - Player's account has been closed and winnings confiscated.

Closed Submitted: 01 Mar 2024
Disputed amount: 2,165 USD₮
Safety Index:High
Our verdict Failed self-exclusion

BookofCasino - Player's self-exclusion request ignored.

Unresolved Submitted: 01 Mar 2024
Black points: 231
Disputed amount: 6,000 kr
Safety Index:Very low
Our verdict Other

Zip Casino - Player’s winnings have been confiscated.

Closed Submitted: 01 Mar 2024
Disputed amount: €2,045
Safety Index:High
Our verdict Case closed

Wintopia Casino - Player's deposited funds not reflecting.

Resolved Submitted: 01 Mar 2024
Disputed amount: €50
Safety Index:High
Our verdict Player stopped responding

MyStake Casino - Player’s withdrawal delayed due to IBAN issue.

Closed Submitted: 01 Mar 2024
Disputed amount: £350
Safety Index:Very high
Show more complaints (+10)
Showing 22,431 - 22,440 of 38,690 complaints
1...2,243 2,244 2,245...3,869
Go to pageof 3,869 pages
Online Casino Complaint Resolution Center – Casino Guru
Top pages
Trending pages
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.