HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All37,869Opened1,055Unresolved4,820Resolved11,876Rejected20,118
Active filters: Casino:
Clear all filters
Sort
Our verdict Other

WestCasino - Player's withdrawal was denied.

Closed Submitted: 15 May 2024
Disputed amount: €2,000
Safety Index:High
Our verdict Case closed

Lukki Casino - Player's deposit not credited to casino account.

Resolved Submitted: 15 May 2024
Disputed amount: A$103
Safety Index:Below average
Our verdict Player stopped responding

Jackpoty Casino - Player's deposits have not been credited to the casino account.

Closed Submitted: 15 May 2024
Disputed amount: €100
Safety Index:High
Our verdict Case closed

SlottoJAM Casino - Player's withdrawal delayed by SlotoJam.

Resolved Submitted: 14 May 2024
Disputed amount: €1,000
Safety Index:Very low
Our verdict Player stopped responding

MyStake Casino - Player's deposit is delayed.

Closed Submitted: 14 May 2024
Disputed amount: $2,200 ARS
Safety Index:Very high
Our verdict Unjustified complaint

Pikebit Casino - Player's large winnings withdrawal has been delayed.

Closed Submitted: 14 May 2024
Disputed amount: 1,900 R$
Safety Index:Below average
Our verdict No reaction policy

bet365 Casino - Player’s account restricted shortly after opening.

Unresolved Submitted: 14 May 2024
Black points: 81
Disputed amount: C$2,000
Safety Index:Very high
Our verdict No reaction policy

WinnerCasino - Player’s login and withdrawal issues.

Unresolved Submitted: 14 May 2024
Black points: 81
Disputed amount: £220
Safety Index:Very low
Our verdict No reaction policy

JackpotCity Casino - Player faces withdrawal issues from Jackpot City Casino.

Unresolved Submitted: 14 May 2024
Black points: 40
Disputed amount: $180,000 CLP
Safety Index:High
Our verdict Player stopped responding

Pledoo Casino - Player with gambling addiction opened second account.

Closed Submitted: 14 May 2024
Disputed amount: 1,938 CHF
Safety Index:High
Show more complaints (+10)
Showing 19,971 - 19,980 of 37,869 complaints
1...1,997 1,998 1,999...3,787
Go to pageof 3,787 pages
Online Casino Complaint Resolution Center – Casino Guru
Top pages
Trending pages
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.