HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All40,316Opened909Unresolved5,227Resolved12,675Rejected21,505
Active filters: Casino:
Clear all filters
Sort
Our verdict Player stopped responding

Shuffle Casino - Player's withdrawal has been delayed.

Closed Submitted: 20 Jan 2025
Disputed amount: $4,000
Safety Index 4.8 Low
Our verdict Player stopped responding

NationalBet Casino - Player's account has been closed and winnings confiscated.

Closed Submitted: 20 Jan 2025
Disputed amount: £4,000
Safety Index 2.4 Very low
Our verdict Player stopped responding

Onlywin Casino - Player's second account has not been closed after self-exclusion.

Closed Submitted: 20 Jan 2025
Disputed amount: C$850
Safety Index 2.8 Very low
Our verdict No reaction policy

WinMatch Casino - Player believes that their withdrawal has been delayed.

Unresolved Submitted: 20 Jan 2025
Black points: 40
Disputed amount: 1,295 INR
Safety Index 7.4 Above average
Our verdict Unjustified complaint

Viking Luck Casino - Player’s account closure request is delayed.

Closed Submitted: 20 Jan 2025
Disputed amount: €2,375
Safety Index 5.6 Below average
Our verdict Player stopped responding

Snatch Casino - Player’s verification process is being unnecessarily delayed.

Closed Submitted: 20 Jan 2025
Disputed amount: €100
Safety Index 9.8 Very high
Our verdict Case closed

Ninlay Casino - Player's account is closed and funds are delayed.

Resolved Submitted: 20 Jan 2025
Disputed amount: €150
Safety Index 4.8 Low
Our verdict Other

Kinghills Casino - Player demands a refund due to account restrictions.

Closed Submitted: 20 Jan 2025
Disputed amount: £700
Safety Index 8.9 High
Our verdict Case closed

Golden Panda Casino - Player's withdrawal is delayed.

Resolved Submitted: 20 Jan 2025
Disputed amount: €1,280
Safety Index 1.7 Very low
Our verdict Player stopped responding

Roby Casino - Player’s withdrawal has been delayed.

Closed Submitted: 20 Jan 2025
Disputed amount: €250
Safety Index 5.7 Below average
Show more complaints (+10)
Showing 16,671 - 16,680 of 40,316 complaints
1...1,667 1,668 1,669...4,032
Go to pageof 4,032 pages
Online Casino Complaint Resolution Center – Casino Guru
Top pages
Trending pages
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.