The player from Australia had deposited $60 and won the grand progressive jackpot, but later found that his withdrawal was rejected, and his account was deleted. Despite having met the required wagering for his loyalty rewards spins, he sought assistance to recover his winnings. The Complaints Team reviewed the case and concluded that the casino had fulfilled its obligations, based on the deal they agreed upon with the user. Ultimately, the complaint was rejected, and the player was advised to follow up with his bank for further clarification on the transaction status, as he allegedly provided the casino with incorrect payment method details and/or the details of a bank account that should have been closed.
Richard Casino - Player's account has been closed and withdrawal rejected.
Closed
Our verdict
Other
Amount: A$5,000
Richard Casino
Safety Index:Very highCase summary
Discussion
