Casino Click - Withdrawal of player's winnings has been delayed.

I made a redemption request for my winnings on 2/24/25 after completing all KYC verifications. I was told that bitcoin redemption requests are approved/denied 24 to 48 hours. I was told this twice I. Li e support and it's in their terms and conditions on their website. After 48 hours passed, I inquired again and they told me they changed their processing rules today and can change their rules on a whim with the excuse they are a new social casino and they changed the rules specifically for me to delay my cash out request. I understand that delays and things can happen with cashing out after the casino processes the cash out but they are refusing to process it now. So can you please help?

Dear crystaljunkmail500,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

The problem isn't waiting for the money to get to my account. Like I stated, the problem is they are refusing to process it now. They will not approve or deny or even review ot. They also keep changing their rules every day

I know it's a long shot asking you all for help because you've never found any of my past complaints about other casinos worth your time even though they were valid complaints. I just thought it was worth a shot to ask for tour help one more time. Guess I'm just screwed

They claim they sent my payment on February 28th via bitcoin but I have not received a penny. I have emails and and other supporting proof to show that I am telling the truth.

Dear crystaljunkmail500,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear crystaljunkmail500,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.