HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All42,661Opened920Unresolved5,696Resolved13,490Rejected22,555
Active filters: Casino:
Clear all filters
Sort
Our verdict Case closed

BetAlice Casino - Player’s winnings haven’t been received yet.

Resolved Submitted: 07 May 2025
Disputed amount: €7,000
Safety Index 7.9 Above average
Our verdict No reaction policy

Wunderwins Casino - Withdrawal of player's winnings has been delayed.

Unresolved Submitted: 07 May 2025
Black points: 110
Disputed amount: €2,000
Safety Index 5.7 Below average
Our verdict Player stopped responding

KingPalace Casino - Player’s withdrawal is delayed due to excessive documentation requests.

Closed Submitted: 07 May 2025
Disputed amount: €3,533
Safety Index 6.0 Below average
Our verdict Unjustified complaint

Junglebet Casino - Player's account has been closed without clear reason.

Closed Submitted: 06 May 2025
Disputed amount: $1,200
Safety Index 7.3 Fresh casino
Our verdict Player stopped responding

Richville Casino - Player is frustrated by delayed withdrawal.

Closed Submitted: 06 May 2025
Disputed amount: C$2,000
Safety Index 7.1 Above average
Our verdict Uncertain case

CashiMashi Casino - Player's withdrawals are delayed due to bonus limitations.

Unresolved Submitted: 06 May 2025
Black points: 360
Disputed amount: €3,999
Safety Index 7.4 Above average
Our verdict Case closed

Candy Spinz Casino - Player’s account has been closed unexpectedly.

Resolved Submitted: 06 May 2025
Disputed amount: €580
Safety Index 9.0 Very high
Our verdict Case closed

Slotuna Casino - Player's self-exclusion request is ignored.

Resolved Submitted: 06 May 2025
Disputed amount: €2,363
Safety Index 8.0 High
Our verdict Other

Winnerz Casino - Player encounters unblocked casinos despite restrictions.

Closed Submitted: 06 May 2025
Disputed amount: €5,125
Safety Index 9.6 Very high
Our verdict Player stopped responding

Bizzo Casino - Player's winnings are delayed due to a maximum bet breach.

Closed Submitted: 06 May 2025
Disputed amount: €4,400
Safety Index 7.3 Above average
Show more complaints (+10)
Showing 16,031 - 16,040 of 42,661 complaints
1...1,603 1,604 1,605...4,267
Go to pageof 4,267 pages
Online Casino Complaint Resolution Center – Casino Guru
Top pages
Trending pages
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.