The player from Finland reported that he had been blocked from all casino sites in 2021 due to a serious gambling problem, but he found that Winnerz and Estonian casinos did not adhere to this block. The Complaints Team acknowledged the player's frustration regarding the enforcement of his self-exclusion, confirming that it was effective at the specific establishment in question. However, the team's investigation concluded that the casino's safety rating would not be lowered due to uncertainties surrounding Estonian regulations and potential errors in the national registry system. Consequently, the complaint was marked as rejected, with the assurance that all complaints were retained for future reference should similar issues arise.
Winnerz Casino - Player encounters unblocked casinos despite restrictions.
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Other
Amount: €5,125
Winnerz Casino
Safety Index:Very highCase summary
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