HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All42,674Opened901Unresolved5,696Resolved13,511Rejected22,566
Active filters: Casino:
Clear all filters
Sort
Our verdict Other

BDM Bet Casino - Player's account has been closed.

Closed Submitted: 25 Jul 2025
Disputed amount: €600
Safety Index 9.0 Very high
Our verdict Case closed

1win Casino - Player’s winnings haven’t been received yet.

Resolved Submitted: 25 Jul 2025
Disputed amount: 1,500,000 ₩
Safety Index 8.7 High
Our verdict Case closed

BassBet Casino - Withdrawal of player's winnings has been delayed.

Resolved Submitted: 25 Jul 2025
Disputed amount: €1,000
Safety Index 7.8 Above average
Our verdict Player stopped responding

Spinsino Casino - Player's account closure request is not acknowledged.

Closed Submitted: 25 Jul 2025
Disputed amount: 4,000 kr
Safety Index 4.9 Low
Our verdict Player stopped responding

LuckyWins! Casino - Player's account has been closed.

Closed Submitted: 25 Jul 2025
Disputed amount: €20
Safety Index 9.0 Very high
Our verdict Player stopped responding

Mafia Casino - Player’s account remains open despite closure request.

Closed Submitted: 25 Jul 2025
Disputed amount: ??
Safety Index 8.0 High
Our verdict Player stopped responding

ViperWin Casino - Player’s withdrawals are delayed.

Closed Submitted: 25 Jul 2025
Disputed amount: C$18,750
Safety Index 6.0 Below average
Our verdict Case closed

Playzilla Casino - Player claims that payment has been delayed.

Resolved Submitted: 25 Jul 2025
Disputed amount: €450
Safety Index 8.9 High
Our verdict Case closed

11Croco Casino - Player’s withdrawal has been delayed.

Resolved Submitted: 25 Jul 2025
Disputed amount: Ł17
Safety Index 7.0 Fresh casino
Our verdict Case closed

Betovo Casino - Player’s winnings haven’t been received yet.

Resolved Submitted: 25 Jul 2025
Disputed amount: €610
Safety Index 8.2 High
Show more complaints (+10)
Showing 13,551 - 13,560 of 42,674 complaints
1...1,355 1,356 1,357...4,268
Go to pageof 4,268 pages
Online Casino Complaint Resolution Center – Casino Guru
Top pages
Trending pages
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.