The player from Canada had $18,750 pending in withdrawals that the casino had not processed for weeks, despite claims of prompt payouts. Previous withdrawals had been successful, indicating her account was verified, which led her to suspect a scam involving delayed payments for larger winnings. The Complaints Team had attempted to investigate by requesting further details from her, but due to a lack of response, the complaint was closed. The team remained available to assist if she chose to reopen the complaint in the future.
ViperWin Casino - Player’s withdrawals are delayed.
Closed
Our verdict
Player stopped responding
Amount: C$18,750
ViperWin Casino
Safety Index:Fresh casinoCase summary
Discussion
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7 months ago
They keep saying they will pay out my withdrawals but never do. I have $18,750 in my account and the my keep saying soon but it’s been weeks and it’s supposed to be 3 days max. My partner and friends get paid out within 24 hours but nothing for me. They paid me out $750 around a month ago so I know my account is verified but now since I got a larger win, nothing but excuses. I believe they are trying to scam players into depositing but are not paying out withdrawals. Should I be submitting a file with the AOFA?
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7 months ago
Dear ViperwinScam,
Thank you very much for submitting your complaint. I’m sorry to hear about the long delay in receiving your withdrawals — that must be incredibly frustrating.
To better understand your situation and contact the casino effectively, could you please clarify the following points:
- When exactly did you request the $18,750 in withdrawals, and were they requested in one lump sum or across multiple transactions?
- What communication have you received from the casino so far? Have they given you any specific reason for the delay or timeframe for the payout?
- Have you received any recent payments after the $750 you mentioned was paid a month ago?
- Could you also let us know if you used any bonuses when playing, or if your winnings were from real money only?
Additionally, please forward screenshots of your cashier history showing the pending withdrawals and any relevant messages or emails from the casino to: petronela.k@casino.guru.
Your cooperation in providing these details will help us investigate and work towards a resolution.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela
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All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.
If you notice anything suspicious, don’t hesitate to reach out to us directly.
Thank you for your patience, and stay safe.
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7 months ago
Dear ViperwinScam,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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6 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Petronela
Casino.Guru
