HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All38,498Opened986Unresolved4,935Resolved12,114Rejected20,463
Active filters: Casino:
Clear all filters
Sort
Our verdict Player stopped responding

HugoBets Casino - Player's withdrawal is delayed.

Closed Submitted: 31 Mar 2025
Disputed amount: 4,994 kr
Safety Index:Low
Our verdict Unjustified complaint

BDM Bet Casino - Player seeks refund after losing money due to misleading charges.

Closed Submitted: 31 Mar 2025
Disputed amount: €11,000
Safety Index:Very high
Our verdict Player stopped responding

CryptoLeo Casino - Player’s account has been closed without reason.

Closed Submitted: 31 Mar 2025
Disputed amount: €5,000
Safety Index:High
Our verdict Case closed

Spinsy Casino - Player's withdrawal is delayed.

Resolved Submitted: 31 Mar 2025
Disputed amount: €1,500
Safety Index:High
Our verdict Player stopped responding

Playgram Casino - Player’s winnings haven’t been received yet.

Closed Submitted: 31 Mar 2025
Disputed amount: 75 USD₮
Safety Index:Above average
Our verdict Player stopped responding

King's Chip Casino - Player's withdrawal is delayed.

Closed Submitted: 31 Mar 2025
Disputed amount: £1,500
Safety Index:Very low
Our verdict No reaction policy

HugoBets Casino - Player’s winnings haven’t been received yet.

Unresolved Submitted: 31 Mar 2025
Black points: 139
Disputed amount: €550
Safety Index:Low
Our verdict Player stopped responding

Posido Casino - Player’s account involvement raises concerns of a scam.

Closed Submitted: 31 Mar 2025
Disputed amount: €3,000
Safety Index:High
Our verdict Other

Flappy Casino - Player's winnings are delayed.

Closed Submitted: 31 Mar 2025
Disputed amount: €2,300
Safety Index:High
Our verdict Player stopped responding

LegendPlay Casino - Player’s account has been reactivated without consent.

Closed Submitted: 31 Mar 2025
Disputed amount: €3,000
Safety Index:Below average
Show more complaints (+10)
Showing 13,121 - 13,130 of 38,498 complaints
1...1,312 1,313 1,314...3,850
Go to pageof 3,850 pages
Online Casino Complaint Resolution Center – Casino Guru
Top pages
Trending pages
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.