TikiTaka Casino - Player’s withdrawal has been delayed for almost two months.

Worst bookie ever ?

First of all : do NOT deposit money before this case is resolved !

I have tried to withdraw for almost 2 months now (since start of june) without any luck ! 

18/6 i gave all Revolutinfo (deposit only took a couple of minutes) but heard nothing for a week. when i contacted them on live-chat they said my case was listed as "resolved" in their system - a huge red flag since i never recieved any money ! the guy on chat promises to fix as soon as possible if i give all my revolutinfo - which i now do for the second time on 27/6. nothing happens yet again and neither kyc or support answers any of my emails.

When i finally hear from them they decline withdrawal to revolut two times. then they say i must give other bankinfo NOT Revolut. I asked why beacuse it makes absolutely no sense they can not pay out to Revolut when deposit only took minutes, AND the fact that many other bookies I use have 0 problems with withdrawals to Revolut.they never answer this question because of course it exists no possible logic answer.

I send them all Mifinityinfo and they promise to fix as soon as possible and make my case the highest priority since i have waited so long . that was one week ago and i get no money and no updates.

So i sent them mail this morning where i tell them my patience is now over, in 20 years this is my worst experience from a bookmaker ever - and i have tried at least 50 different sites !

Still no money (one would think that the amount of 5000NOK would be no problem to pay out IF Tikitaka is a serious site), and no reply on that mail either.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share with me your recent communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

1.zero succesfull withdrawals, they cancelled both attempts to revolut.

2.kyc department said on email they have everything they need in order to send manual withdrawal (they say my user has a bug in the system so i can not make any withdrawal request on webpage by myself).

3.never taken any bonus. Oddsnet.com had competion in may.tikitaka was sponsor for 3 prizes and i was second and won 5000nok

1. i can send you a lot of screenshots,mail correspondance and chatlogs when i have computer available tonight

thank you very much so far for beeing willing to help me!

sincerely jan ****

username on tikitaka is *****

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Attila (attila.g@casino.guru), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello Saftsuse,

My name is Attila and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear TikiTaka Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Attila G.

Thank you, I look forward to hearing from attila 🙂

Hello Saftsuse,

We have sent an email asking for bank details to help you further accordingly. 

We are waiting for your details 

Best regards,  

TikiTaka team. 

Hello

please send to mifinty.

I have given you all mifinitydetails 2 times allready.(23/7 and 11/8 ).

do you need it for the third time also?

please send the amount i requested in either usd or euro

sincerely jan

i sent all mifinityinfo on mail to you now,

i look forward to finally get my money after waiting almost two months.

Tikitaka: why did you cancel my withrawal request 15 minutes ago ??

you have now cancelled all 3 of my withdrawal requests: 22/7,23/7, and today.

why are you not paying out my money ?

(you got all revolutinfo 18/6 and all other sites pay out to revolut without any problems , it makes no sense that deposit with revolut only took minutes but you say you can not pay out to revolut? and you got all mifinityinfo first time on 23/7).

I got a mail this morning asking me to check details again.

i checked everything before i sent in first time

i checked everything before i sent in second time

i checked everything before i sent in third time

and now checked again and everything is correct on my side all times and other bookies have no problem paying out to info given for both revolut AND mifinity

please send 485 usd (make sure its under 5000nok since you say max 5000nok withdrawal pr day).

the rest of my balance you can send for a second wihdrawal after 24 hours.

sincerely jan

Dear TikiTaka Casino,

Could you please clarify the reason for the withdrawal cancellations?

Best regards,

Attila G.

Dear Saftsuse,

The IBAN details you previously provided was from Ireland, which is the reason for the rejection of the transactions. We would like to kindly suggest that you provide your Norwegian IBAN, and this should resolve the issue.

We are waiting for your details 

Best regards,  

TikiTaka team. 

Are you reffering to iban on revolut or mifinity?

i can only see 1 iban number in account, where can find more iban numbers??

i dont understand this- i have had mifinityaccount 3 years and have provided the details i have always used and never had problems before

info found under : my name - my personal iban

mifinity is located in ireland- but i have given you all MY info and dont understand the problem

are there other ibans also? I only know about this one

and why can you not pay out to revolut when deposit with revolut only takes minutes?

I got this mail from mifinity now:

«If you are using your MiFinity Account to receive funds from a casino, you must provide them with the details of your Gaming E-Wallet.»

i sent my Gaming E-Wallet info to complaints@tikitaka.com now

sincerely jan

Dear TikiTaka Casino,

Please let us know whether the information provided by the player is sufficient to resolve this issue.

Thank you in advance for your cooperation.

Best regards,

Attila G.

Dear Saftsuse,

We will reply you as soon as possible.

TikiTaka

Still no money in account,

you have all info you need to pay out

Why is nothing happening?? You have all info you need, both on revolut and mifinity

Dear Saftsuse,

Thank you for reaching out to us.

We would like to inform you that, in order to help you with your withdrawal in the most faster way, we would need your banking details in the local currency - NOK.

If this is not possible, we can also provide the following options for you:

Skrill

Mifinity

Cryptocurrency - BTC / LTC / DOGE / USDC (ERC20).

For Skrill and Mifinity, we kindly ask you to take a screenshot of the account containing your details to verify the ownership as this is necessary.

Best regards,

Tikitaka Team.

Do i post screenshot of mifinity here or send on email?

I sent five screenshots on mail to complaints@tikitaka.com now.

This is the text i wrote in email:

hi

here are 5 screenshots from my mifinityaccount - including all personal info - iban - gaming wallet adress (in euro) - and iban and bic information.

i look forward to recieving my money now 🙂

sincerely

j** s*****/sjadubb

Dear TikiTaka Casino,

Could you please confirm whether you have received all the necessary documents to complete the verification successfully?

Thank you in advance for your cooperation.

Best regards,

Attila G.

Dear Saftsuse,

We would kindly suggest an additional screenshot that illustrates the Mifinity account number (wallet number) to be sent via email, which we have provided to you.

We will be waiting for your update. 

Kind regards,  

TikiTaka team. 

hi

screenshot mifinity4.png sent friday 29/8 shows my gamingwalletinfo - (info found under ewallets under the mifinitylogo on the left side of the webpage).

is this not the one you are asking for? (mifinity support says this is all you need to send me money as i have also told you in earlier emails)

and if not, where on the mifinity-homepage can i find what you are asking for?

sincerely

Jan

(you got all screenshots from me on 29/8 all info under the tabs : ewallets - my personal iban - profile detalis-personal information- adresses.

five screenshots in total

(i sent the same message on your email with all screenshots)

Dear Saftsuse,

We are pleased to inform you that your manual withdrawal has been successfully processed, and the funds were dispatched from our end on September 2, 2025.

The funds may take between 3 to 5 business days to reflect in your account; however, this timeframe is contingent upon the payment method utilized and the standards of your bank.

We hope this helps clarify the matter for you.

Our team wishes you all the best for your future activities!

Best regards, 

TikiTaka team.

Thank you !

Dear Saftsuse,

At this stage, it should just be a matter of time before the payment reaches you.

I will keep this complaint open until I receive your confirmation of a successful withdrawal.

Kindly let me know as soon as the payment has been received.

I confirm money is in my account, thank you very much for help! 🙂

Dear Saftsuse,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Attila Gorkij

Casino.Guru