Wild Wild Casino - Player’s withdrawal is delayed for three months.

Sehr geehrte Damen und Herren,

der Status meine Auszahlung ist immer noch auf ausstehend. Die Auszahlung habe ich am 23.04.25 angefordert. Ich bin erfolgreich verifiziert und habe keinerlei Boni etc. in Anspruch genommen.

ich habe den Chatsupport, sowie die Infomailadresse des Casinos zwecks Kontaktaufnahme genutzt.

ich werde immer damit hingehalten, dass sich meine Auszahlung im Stadium der Überprüfung befindet.

ich habe sicherlich 15 Versuche in der Zwischenzeit gestartet, jedoch bekomme ich immer dieselben Antworten und nichts tut sich.

Der vermeintliche VIP Manager Mia antwortet nicht auf meine Anfragen.

Ich möchte die Sache jetzt endlich mal zum Abschluss bringen, da es eine absolute Unverschämtheit ist, wie dieses Casino agiert.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• Could you please share a screenshot of the verification status of your player's account?
• Could you please share with me your recent communication with the casino regarding the delay? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

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in Der Vergangenheit gab’s bisher keine erfolgreiche Auszahlung. Dies ist meine erste Auszahlung.

den Screenshot sowie die Chats schicke ich ihnen per Mail.

danke für ihre Bemühungen

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Attila ([email protected]), who will be at your service. However, I would like to warn you that it seems to be a common practice of Wild Wild Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy", we keep on trying.

Hello Ds1389,

My name is Attila and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear Wild Wild Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Attila G.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Attila Gorkij