CoinKings Casino - Player faces verification issues after a withdrawal.

Absolutely the same situation as in complaint here: https://casino.guru/coinkings-casino-player-s-verification-process-is

Won a big amount of, withdraw only 1k usd and after that casino requested verification

Passed successfully through ID verification, but have problems with proof of address.

Sent them two different bank inquiry with my name and address on it, tax inquiry with name and mobile phone detailing as they asked for (without name and address on it, only phone number).

I don't have any utility bills that they asked for, but with all other casinos it wasn't a problem with my bank inquiry with stamps/signs and so with my address and name on it.

Dear Newbie,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with CoinKings Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Did you achieve your current balance with the help of a bonus? 
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Tomas, thank you your response, I hope you can help because our conversation with the support is awful, tons of messages in chat and no result, they repeating the same information.

I sent all our conversations with casino to your email

And no, I didn't use any bonuses while playing.

Thank you very much, Newbie, for providing the necessary information. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru)  who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hi Newbie,

I've just reviewed your case and am sorry to hear about your struggles with verification. I will try to help you by contacting the casino. We'll see what can be done when they reply.

Dear CoinKings Casino, I'd like to invite you to join this conversation and participate in the resolution of the player's complaint. Could you please share more information regarding the case? Please, specify why the provided documents didn't meet the requirements.

I'm looking forward to hearing from you. In case of any supporting evidence, feel free to send it to my email natalia.b@casino.guru

Kind regards,

Natalia

Hello,

thanks for contacting our support here.

We looking into this and will revert.

Best regards,

support

I can confirm that I passed through verification and received withdrawal.

Great, thanks for confirming! Congratulations!

best regards

support

Dear Newbie,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Natalia  

Casino.Guru