CoinGames Casino - Player experiences betting issues at the casino.

Hello,

Yestersay i started playing at coingames casino with the 250% welcome bonus. There currency is DEGA. I was betting max bet for cleocatra for that website and i was betting 100 DEGA each bet. I won good and was like at 80000 DEGA. suddently my balance was close to 0 in like 15 bets or so. I looked and they where taking 4000 DEGA EACH BET. While its not possible since 100 dega was max bet and cant go any higher. I contacted them true email yesterday but got no reply. Here you can see my bet history that sudden change from 100 bets to 4000. Also in game currency is not Dega but like points or qbtc. Like you can see in picture below the bet 200 is max and thats the 100DEGA bet. So i dont know what they did but my balance should be like 40000 dega and not almost 0. Hope i explained it well and that this gets fixed soon. To round it up they where taking 4000 each bet while im not even possible to place bets this high so something is wrong at casino end.

Dear Domien,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Do I understand correctly that the maximum bet is set automatically by the system in the game?

Have you received any warning that your bet was increased?

Do I understand correctly that you noticed the sudden change in your bet when your balance was almost zero?

Have you tried contacting customer support in some other way besides email?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I tried going in theire discord but all the links i can find for theire discord are not active anymore. So only way to contact them is true email witch i dont get a reply from. Yeah i was turbo spinning and suddently balance was close to zero witch was impossible since i let it spin for 100 spins at 100 dega each bet so balance could not be low at all. Shouldve been 40000 dega or something. If i go to the game cleocatra where this happened i cant go any higher then 200points bet witch is 100 dega. Like you see in my precious pictures. So suddently bets of 4000 isnt possible so an error for sure. No warning at all. Since its not even possible to increase the bet more then 100 dega.

Oh and i also tried contacting them true instagram. They also have not replyd

Hello i found link to theire discord finally after searching for houres. They say has notging to do with them so my bet can suddently chabge from 100 to 4050 from what they say even with refreshing youre page... dont know atleast i did not change my bet why in hell would i go from 100dega to 4050dega 🤣 dont know what i can do here but it just doesnt seem right at all

They completely blame the fault on me. Ive been playing slots for a long time. And ive never had this problem once. How can you go without 1 click go from a 2 euro bet to a 80 euro bet of something. I dont think you guys can help me with this i guess but i would want to if more of these complaints come in to think about me. I am 1000000% sure its not my fault but they blame me. Its whatever i strongly advise people to stay away from this casino and will also write a review about them.

I alsp looked at the pragmatic games at theire website and now it seems like more then 2 euro is the minimum bet i can place on a pragmatic game. Thats not normal at all... the only thing they say is that its the provider that decides this but how is the minimum bet for all games on other sites 0.1euro or 0.2 euro but for this website is more then 2 euro minimum bet. This is something to look for casino guru its not okay. Some pragmatic games have this minimum high bet and some dont. So its just an error of them

Do I understand correctly that your bet changed while you had auto-spin feature on?

I was spinning 100 DEGA each spin. Witch was the max bet for the game. Suddently after a big win my bet changed to 4050 DEGA each spin. Dont know what happened but casino doesnt believe me and says i did it on purpose witch i did not.

I'm sorry but we are unable to help you in this case. It's impossible to prove that the maximum bet was changed automatically without your knowledge. I recommend you contact the game provider directly and describe the problem.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.