CoinGames Casino Review

The player from Russia had had issues with withdrawing winnings of $300 from CoinGames Casino. The player's account had been blocked after a lengthy verification process, despite Russia not being on the casino's list of restricted countries. The player had suspected that the licensee might have banned players from Russia. The Complaints Team had reached out to the casino for clarification but had received limited information. It was later discovered that there had been a discrepancy in the player's address, which was a simple typo. The player had been unable to change the address in the profile, but after the issue was communicated to the casino and the correct documents were provided, the issue had been resolved and the player's account had been unblocked. The player confirmes the issue has been resolved.

The player from Belgium was betting with a maximum bet limit at Coingames casino when suddenly the casino started taking higher bet amounts resulting in a significant loss in the player's balance. Despite reaching out, the player has not received any response from the casino about this issue. Since it's impossible to prove the max bet was not changed by the player, we had to reject the complaint.

The player from Russia has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from India has been wagering his bonus. Unfortunately, it seems that the bonus wagering meter is stuck and the wagering doesn't progress. The casino informed the player that only bets made with real money contributed to the wagering requirement, and as the player's deposit had been staked and lost, the bonus was canceled. While this was being discussed with the casino, the player expressed that they no longer wished to pursue the matter. Consequently, the complaint was rejected.

The player from British Columbia submitted a withdrawal request less than two weeks prior to contacting us. The player's withdrawal was rejected because of some outstanding bonus wagering requirements, but the player had not used a bonus. The casino explained via e-mail that there was a technical issue but that the withdrawal had now been processed. The player confirmed this and that they had received their payment, so the issue was resolved.

The player from Canada submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. There was no response from the casino, so the complaint was closed as 'unresolved'. The casino requested that the complaint be reopened, stating that the player had been unable to make a withdrawal due to outstanding wagering requirements. The player replied that this was not the case, but upon being asked for further information they became unresponsive. Consequently, the complaint was rejected.