The player from Germany has been experiencing difficulties withdrawing his funds. Subsequently, all the funds were played and lost. We rejected the complaint because the player didn't respond to our messages and questions.
Cobra Casino - Player has been struggling to withdraw his winnings.
Amount: €1,400
Cobra Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
The site is a hoax. Violate your own terms. 500 euros every day as a payout and 4 times my was rejected. Since I couldn't pay it out, I unfortunately gambled everything away. Just wanted to withdraw my winnings. 4x Rejected!!! I am attaching the attachment. I will now write an email to the support that you are violating your own terms and conditions and will demand my payments back and I already know that this filthy site will not work. It worked 3 times with a 500 euro. I had to bet 1400 to get a win. Then finally won 2000 euros. 3 times a 500 euros instructed. ...the last 4 times rejected. Got a self-exclusion pending for gambling addiction. Nevertheless, you could gamble away the money. Such sites should be blocked by the government or regulator. There are no German pages and nothing is checked whether you are allowed to play. Will write to support again about payments. have blocked me now So no more screenshots possible. dirt shop. Will also file a complaint with the Gambling Authority. Keep your fingers off the page!!!!!!!!!!!!!!!!!!!!
Automatic translation:
Public
Public
1 year ago
Dear djchirurg,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.
Sadly, since you have played your winnings, I’m afraid, there is not much we can do for you. Please understand, the player is the only one responsible for their account, active balance and all the bets taking place. For future references, please contact us as soon as the issue evolves so we can intervene before it's too late.
Could you please advise how long since requesting the self-exclusion was your account actually blocked?
If there's any relevant communication, please forward it to petronela.k@casino.guru.
Thank you in advance for your reply.
Best regards,
Petronela
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