The player from Indonesia has requested a withdrawal one day prior to submitting this complaint. Simply, winnings haven’t been received yet. Player’s complaint has been resolved successfully.
ClubRiches Casino - Player’s withdrawal has been delayed.
Amount: €130
ClubRiches Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Hey casino guru team. I have a problem with Club Riches casino. I made a withdrawal on their site of 130 euros through a domestic bank but it failed on the grounds that they had problems with the chosen technical payment. I am currently making a withdrawal via Astropay which is my deposit method at this casino. I am currently waiting for payment from them. I sent a lot of emails but when I replied they didn't give any relevant answer to what I asked. I'm sure they are. I think they are very lazy to listen to customer complaints.
Can you help me to contact them to solve this problem asap?
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1 year ago
Dear Bossulo,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Petronela
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1 year ago
Dear Casino Guru staft,
I have received payment from Club Riches casino. Now the case is solved. Thank you for helping me in this case. Regards
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1 year ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Bossulo, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
