Club Player Casino - Player’s winnings are confiscated.

I won $45 from bonus spins, I made a $11.00 verification deposit only to get it sent back without the $45 Dollars, they claim I used a free chip to acquire the money I had won and not free spins. I won $15 from free spins and then met the playthrough to withdraw it .. Every free chip I had attempted to claim was denied. Then they shut my chat down when I asked about it.

Dear jessicamadison92,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise if you redeemed any free bonuses (Free Chips or Free Spins) in the past?
• Was your account successfully verified?

If there’s any relevant communication, please forward it along with a screenshot of your bonus history to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear jessicamadison92,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.