Club Player Casino Review

The player from Texas had requested a withdrawal from an online casino which hadn't been received at the time of the complaint. The withdrawal request had been made on February 26th and was approved by the casino on March 1st, with a stated deposit period of 7 to 14 days. After communicating with the Complaints Team, the player had confirmed receipt of her winnings a few hours later. The issue had then been resolved.

The player from Pennsylvania had requested a withdrawal of $490 and, while the withdrawal had been approved, the funds were not received. Additionally, her VIP status had been removed without explanation and she believed her comp points had been confiscated. After the Complaints Team had intervened and communicated with the casino, the player confirmed that she had received her winnings. The issue regarding the VIP status and comp points had not been addressed as it fell under the casino's discretion. The complaint was then marked as resolved.

The player from California had attempted to withdraw $1000 from his verified account, but the casino had requested a photo of a second card, unrelated to the withdrawal, before approving it. The player hadn't complied and the casino had canceled the withdrawal. The player had confirmed that both cards were his, but the second one was a virtual card created from his main card. We had advised the player to obtain evidence of the virtual card from his payment provider and forward it to the casino. However, the player had not responded to further communication, resulting in the complaint being rejected due to lack of information.

The player from the US had been waiting since November 2023 for a $100 withdrawal. Despite having met all requirements, deposited via BTC, and had his account verified, the withdrawal kept getting delayed. The casino had canceled the withdrawal four times, each time requesting additional documents, which the player had sent. We had invited the casino to join the conversation and provide a solution. The casino representative had asked the player to update his Bitcoin address. However, the player did not respond to our messages and questions, therefore we had to reject the complaint due to lack of further information.

The player from Ohio was facing issues withdrawing the winnings from a no deposit bonus. Despite having verified the identity and submitted the withdrawal request several times, it kept getting declined without any specified reasons by the casino. The waiting period was also extended each time the withdrawal request was made. We had advised the player to wait for at least 14 days after the withdrawal request, as it's normal for such transactions to take some time. However, the player failed to respond to our messages for further assistance, so we were unable to investigate the issue further and had to reject the complaint.

The player from the US had faced a delay in two withdrawal requests of $2,500 and $1,000 respectively. Despite being promised an escalation and a resolution within 10 business days, the withdrawals had not been processed, and her VIP status had been revoked after her win. The player received one of her withdrawals after contacting a manager, and remained confident about receiving the pending amount. However, due to lack of further communication from the player, we had to reject the complaint. The disputed amount was adjusted from $3,500 to $1,000, as the player had confirmed receipt of the previous withdrawals.

An Alaskan player had lodged a complaint regarding a withdrawal issue with Club Player Casino, where he had received only $10 out of the $175 he had withdrawn. Despite our efforts to reach out to the player for additional information to help resolve the issue, there was no response. Consequently, we were unable to investigate further and had to reject the complaint due to lack of cooperation from the player's side.

The player from Michigan had been experiencing a delay in the withdrawal process since the 7th of the month. The player was asked to deposit before he was allowed to withdraw. Despite his cooperation and his ID and wallet being verified, the casino had failed to respond to his queries. The Complaints Team had intervened and invited the casino representative to the conversation. The casino representative clarified that the player had used multiple free bonuses without making a deposit, which had violated their terms and conditions. Consequently, the player's complaint was rejected due to the violation of the casino's rules.

The player from Texas had been unsuccessful in correcting an error with his birthdate on his casino account. After he contacted the casino multiple times and only received auto-replies, he remained unable to collect his $4,179.00 winnings. This had been ongoing for over six months. The casino responded by stating that the winnings were from multiple no deposit bonuses and the player had not made any cash deposits. The casino also mentioned that the player had played all the funds to zero. After we reviewed the evidence provided by the casino, we concluded that the player had indeed lost all the funds. As a result, the complaint was rejected.

The player from Florida had submitted a withdrawal request less than two weeks before contacting us. Winnings hadn't been obtained up to that day. The player claimed that customer support had informed her that her winnings from a bonus were not cashable, which was contrary to her previous experiences with other casinos. We had attempted to investigate the issue, asking for more information about her withdrawal status and any relevant communication with the casino. However, the player failed to respond to our inquiries, leading to the rejection of the complaint due to lack of cooperation.

A player from Nevada had fulfilled all withdrawal requirements and provided the necessary documents but continued to face reasons not to get paid. The player accused the casino of being fraudulent. The player's account had been verified in January and she had played using a bonus code on top of her real money deposit. She initially attempted a withdrawal via Bitcoin, but was denied as she had never deposited using this method. She then tried a wire transfer, but this was also denied without explanation. The casino had requested her bank statements, which she viewed as an invasion of privacy. We had advised the player that providing bank statements was a common verification procedure. However, the player failed to respond to our messages and we had to reject the complaint due to lack of further information.

The player from Washington had been facing issues with withdrawals at an online casino. Despite having made two deposits, her withdrawal requests had been consistently denied and returned to the casino after a 14-day waiting period. The player also reported that she had been unable to cancel an active coupon, had been forced to meet play-through requirements, and had received inconsistent information about withdrawal times. The casino responded that the player's funds were mixed, which made them ineligible for withdrawal. Despite our efforts to mediate, the issue remained unresolved as the player's funds were indeed mixed according to the casino's rules.

The player from Texas had been struggling to withdraw from Club Player for the past month. Despite trying multiple withdrawal methods, they all, for some reason, had failed. The casino had advised to cancel and try different methods, thereby resetting the withdrawal timeframe. The player had contacted the complaints team who had requested additional information and invited the casino to join the conversation. The casino confirmed that payment had been made in full via Bitcoin. The player confirmed the receipt of the payment and the issue had been successfully resolved.

The player from South Carolina has been struggling to receive his withdrawal for a month. Despite numerous visits to the casino and being repeatedly told to come back in 48 hours, payment has not been sent yet. The complaint was resolved as the player got paid out.

The player from Arkansas had requested a withdrawal three weeks prior and had received approval from the casino manager. However, he hadn't received the funds and they no longer showed as pending in his account. The player had claimed to have redeemed a free spin bonus and deposited the required amount. The casino, on the other hand, had stated that the player used multiple free chips consecutively without deposit history, which was against their terms and conditions. The casino had provided evidence supporting their claim, which had been reviewed and confirmed by the Complaints Team. As such, the player's complaint had been rejected due to violation of the casino's terms and conditions.

The player from Japan had faced withdrawal issues with Club Player Casino for three weeks. Despite having submitted all necessary documents in July 2023, the casino had repeatedly requested the same documents and failed to provide an update on the withdrawal status. The verification process had begun in October 2023, and the withdrawal request for $1000 via wire transfer was approved on January 1. The complaint was initially rejected due to a lack of response from the player but was reopened upon their request. Eventually, the player confirmed that the casino had paid them, leading us to mark the complaint as 'resolved'.

The player from Arizona had requested a withdrawal less than two weeks before submitting this complaint. Her money hadn't been received yet. We had advised her to wait for two full weeks for the withdrawal to be processed and to not cancel the withdrawal request as it could have caused further delays. Despite extending the complaint period twice and asking for additional information regarding her withdrawal history and KYC verification, the player did not respond. As a result, we were unable to further investigate the issue and had to reject the complaint.

The player from the United States had winnings of $45 from bonus spins. When attempting to make a withdrawal, they received back only their verification deposit of $11, without the winnings. The casino alleges that the winnings were acquired through free chips, not bonus spins. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Wisconsin had complained about poorly addressed deposit issues in the casino. The player had also reported not receiving a bonus, despite having contacted support multiple times. We had attempted to investigate the issue and extended the timer for the player's response. However, due to the player's lack of response to our inquiries, we were unable to proceed with the investigation. As a result, the complaint was rejected.

The player from South Africa requested a withdrawal more than two weeks prior to submitting this complaint. Unfortunately, he played with a no-deposit bonus and after the his situation was reviewed we had to reject this complaint due to breach of the no-deposit rules.

The player from Utah fulfilled the wagering requirements and attempted to withdraw winnings but was told he needed to be verified. He sent the required documents on July 26, 2023, but has not received a response from the casino’s support team despite repeated attempts. The complaint was rejected because the player didn't respond to our messages and questions.

The player from the United States has been trying to withdraw winnings of $120.72 for over a week but has not been able to reach customer service by phone, email, or live chat. She is also experiencing difficulty in making a Bitcoin deposit to verify her account. After investigation, it came to light that the player has taken multiple no deposit bonuses without making any deposits between them. Therefore, the complaint has been rejected.

The player from the US won from a free bonus but was accused of redeeming the bonus multiple times. The casino provided us with the evidence supporting its claims. There was another account in the casino that was registered with the same physical address, from the same household, and used the same no-deposit bonus before. Although it indicated multiple accounts and bonus abuse, we asked the player about the details and requested additional information. However, the complaint was rejected because the player stopped responding to our messages and questions.

The player from the US requested withdrawals from a casino, but the withdrawals seem to have been misplaced. We ended up rejecting the complaint as the player stopped responding and the data suggests that the money was sent to an address entered by the player before it was changed.

The player from the US won from a bonus, but his winnings were confiscated. After a closer examination, we ended up rejecting this complaint as there is sufficient evidence the player has breached the casino's bonus terms and conditions by claiming multiple No deposit bonuses without a real money deposit between them.

The player ''YAZOOGUY'' raised a complaint concerning delayed withdrawals. The casino representative was cooperating and the casino was paying the withdrawals out. The player was missing 2 withdrawals but did not reply if the casino paid him the missing amount or not. Supposedly, the player was paid in full.

The player's unable to withdraw her balance as she registered from a restricted country. After some discussion, the casino and the player managed to come to an agreement and the complaint was resolved.

The player from the US is experiencing difficulties withdrawing her winnings due to ongoing verification. We rejected the complaint because the player failed to comply with the casino's bonus T&Cs, specifically free bonuses, and breached the "bonus to deposit ratio".

The player from Tennessee has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The complaint was rejected because the player didn't respond to our messages and questions.

The player from the US was experiencing difficulties withdrawing her winnings due to ongoing verification. We contacted the casino, the casino representative recommended to upload other documents and to make a verification deposit, then the account was verified and the player was able to withdraw her winnings. The complaint was closed as resolved.

The player from the US has been experiencing difficulties withdrawing her winnings due to ongoing verification. The complaint was rejected because the player didn't respond to our messages and questions.

The player struggles to withdraw his balance due ongoing verification. The complaint was rejected because the casino provided us with the relevant evidence showing that the bonus terms hadn't been met by the player in order to be eligible for withdrawal, along with the fact that the player breached the casino's T&Cs by providing fraudulent documents for verification.

The player from Arizona has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet.The casino representative reacted to the complaint, but we haven't received any response from the player so we were not able to proceed with resolving. The complaint was rejected.

The player from South Africa is complaining about the lengthy verification process. The complaint was rejected because the casino provided us with the relevant evidence of multiple accounts created by the player with the same personal data, using the free bonuses in all of them.

The player from the United States has been accused of opening multiple accounts. We analyzed the information received from the casino and came to a conclusion that the casino behaved in accordance with its terms, so we were forced to reject the complaint.

The player from the United States has requested a withdrawal. Unfortunately, the payment seems to be delayed. We rejected the complaint because the player didn't respond to our messages and questions.

The player from the United States has requested a withdrawal two weeks prior to submitting this complaint. Unfortunately, winnings hadn't been received yet and the account seemed to be blocked. The casino responded and stated that they would look into the situation. Shortly after this, the player regained access to their account. The casino responded again and advised that the payment had since been made via bitcoin. The player confirmed this and so the complaint was resolved.

The player from United States is experiencing difficulties withdrawing his Free Chip winnings due to ongoing verification. We rejected the complaint because the player didn't respond to our messages and questions.

The player from United States is experiencing difficulties withdrawing his winnings due to ongoing account verification. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Spain is experiencing difficulties withdrawing his funds due to limited availability of payment methods. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Japan has requested a withdrawal six months ago. Unfortunately, the payment is still pending since. The casino informed us that the player breached the terms and conditions of the no deposit bonus he received. Even though we have agreed on compromise solution with the casino, the player stopped responding and we were forced to close the complaint as 'resolved'.

The player from US isn’t satisfied with the casino’s services. The casino tried to guite the player to complete the verification process, however the player stopped responding and although we've assumed that the complaint was resolved, we were forced to reject it.

The player 'northridgemaster' won $100 playing with a bonus, but has been unable to make a withdrawal. He has tried to contact the casino repeatedly but had no response. The casino has also neglected to reply to the mediator.

The player from United States had her withdrawal delayed for almost three weeks and account seems to be blocked without further explanation. The complaint was rejected as the player created multiple accounts in the casino, thus breached their terms anad conditions.

The player from Austria has been experiencing difficulties withdrawing his No Deposit bonus winnings. Subsequently, his account was blocked. We rejected the complaint because the player didn't respond to our messages and questions.

The player from United States has requested withdrawals three months ago. They have been pending since. Player got the first part of winnings in form of installment, so we consider this case as resolved.

Player had been waiting for 2monts for his 100$ withdrawal. Every week casino canceled the withdrawal for a reason of missing documents. The player was completely sure that he had sent all the documents but the casino did not respond to his email. The casino responded at askgamblers that the withdrawal request was being processed. No more update since, it has probably been paid.

The player complained that 16 days after they had requested a withdrawal and sent all the necessary documents for verification, the casino was still not responding. The people from the forum told the player that they had been well aware of the reputation of the casino before they started to play there. There is no further information available.

The player complained the casino wouldn't approve his winning of 100$ that came from a free chip bonus. The casino said he had already had an account registered with them back in 2002 and had used a free chip bonus already. The player said that in 2002 he had a different address and didn't have a qualifying age to play. This is an uncertain case.

The player from the US had experienced issues with site accessibility after making a withdrawal request. Despite having received an email confirmation of her withdrawal, she hadn't been able to access the casino website from any of her devices. She discovered that her IP address was blocked, as she had been able to access the site using a VPN. After communicating with the Complaints Team, her issue had been resolved, and she confirmed that she received her payment. However, the issue with the IP address block remained, even though the player decided to stop using the casino.

The player from Indiana had requested a withdrawal less than two weeks prior to submitting his complaint. His money hadn't been received yet. The Complaints Team had suggested that the delay could have been due to unfinished KYC verification or a high volume of withdrawal requests, and had advised the player to wait at least 14 days before submitting a complaint. However, the player confirmed that he had received his payment on the third day after his withdrawal request. Consequently, we marked the complaint as 'resolved'.

The player from California had reported a delay in receiving his Bitcoin withdrawal from an online casino. He had stated that the casino had approved his request, but he hadn't received the payment despite being a KYC verified user with previous successful withdrawals. The player later confirmed that he had received his payout, and the issue had been resolved. We had subsequently marked the complaint as 'resolved' in our system.

The player from the United States has requested a withdrawal three weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. After we contacted the casino, its representative promised to look into the matter to assist the player. In the next few days, the player informed about finally getting the payment, therefore we closed the complaint as resolved.

The player from South Africa is complaining about the lengthy verification process. The casino replied and stated that they had received the documents and that the player's account was now verified. The casino further asked for a payment method to use to process the player's withdrawal. The player provided this, and after some time, received their payment. Consequently, the complaint was closed as 'resolved'.

The player from United States had been waiting for her withdrawal for over a month before she submitted the complaint. The casino representative informed us the payment was processed and sent to the player's Bitcoin wallet. Two weeks later, the player confirmed she received the payment. The complaint was closed as 'resolved'.

The player from United States has requested withdrawal a month ago. Unfortunately, the payment hasn’t been received yet. After some delays the player was able to receive her funds and the complaint is resolved.

The player from Pennsylvania experienced a delay in receiving funds via coindraw, despite being promised instant processing. After three days, the casino was uncertain about when the funds would be available. The issue was resolved when the player confirmed receipt of the funds.

The player from Texas had requested a $2500 withdrawal seven weeks ago after winning with a "no rules" bonus. Despite completing and obtaining approval for all verifications, the payment had not been received, and customer service had failed to expedite or escalate the issue as promised. Ultimately, the issue was resolved successfully, and the payment was received by the player. The complaint was marked as 'resolved' in the system.

The player from California had requested a withdrawal of $100 two weeks ago from Palace of Chance Casino, but had received no updates. Despite daily attempts to contact the support team, he had received no response and his access to live chat support was eventually blocked. His account had already been verified on February 15th, and he had made one deposit into the casino. He was informed on March 20th that his withdrawal request had been approved, but he was not paid out. After contacting the casino again, they had requested him to verify his account once more. Following the re-verification and our intervention, the player reported that he was finally paid out.

The player from the Netherlands had attempted to withdraw $500 over two separate transactions in January. After a month's delay, the $200 withdrawal had been denied without any clear reason, despite the player's multiple inquiries and repeated documentation submissions. The player had provided all necessary documents for account verification, including ID and proof of address. However, the casino had claimed they did not receive these documents and could not proceed without a valid method of payout. After a series of exchanges, the casino finally acknowledged the receipt of necessary documents and approved the withdrawal. The player had received part of her winnings but reported that some amount was still missing. Despite this, she had requested to close the complaint, expressing fatigue over the process.

The player from Washington had experienced an issue with a delayed $2000 payout. Despite having completed the necessary paperwork twice and having received approval for the payout, the player had not received their bitcoin withdrawal after 6 weeks and 15 days of waiting. After we had requested clarification from the casino and the player, the player confirmed receipt of their winnings. We had then marked the complaint as resolved.

The player from the US has been experiencing a delayed withdrawal approval since submitting a request in June 2023. They provided all necessary verification documents, and despite receiving approval, their withdrawal was later denied without explanation. The player resubmitted a withdrawal request and was seeking help in resolving the issue. We got in touch with the casino representative, and after he checked the issue internally, the player was informed about her withdrawal finally processed from the casino's side. After that, they confirmed receiving the money, so we closed the complaint as resolved.

The player from the US requested a withdrawal in April. It has not been processed yet. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully

The player from Japan was struggling to complete her account verification. We contacted the casino and got the information that the player hadn't added a valid payment method when requesting for a withdrawal. The player shared her Bitcoin address so the casino representative was able to add this to her account. The winnings were finally paid out, so we closed the complaint as resolved.

The player from Texas has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player has confirmed receipt of the payment, so we closed this complaint as resolved.

The player from the United States has requested her first withdrawal almost one month prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from Pennsylvania submitted a withdrawal request less than two weeks prior to contacting us. The casino informed us they paid the winnings and the player. The player confirmed he received the winnings.

The player from Switzerland has requested a withdrawal three weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. The player has confirmed that he has received the payment, so the complaint was resolved.

The player from United States had been waiting for their two withdrawals to be processed for more than three weeks before submitting the complaint. Four weeks later, the player informed us that the withdrawals had been processed and successfully received. Sťažnosť bola uzavretá ako „vyriešená“.

The player from California requested a withdrawal via crypto on July 1st, but despite being approved, they had not received their winnings after 19 days. The casino exceeded its maximum processing time and did not adhere to the fast withdrawal claims promoted on its website. The player confirmed passing KYC verification and meeting all bonus playthrough requirements. The issue was resolved as the player eventually received the withdrawal.

The player from Texas had used a code to get 60 free spins with a max cash out of $100 at Prism Casino. After fulfilling all the requirements, the player had been left with $100 but the casino only paid $50. They later claimed that they had the wrong rules in the system. We had contacted the casino for clarification and they acknowledged an error on their part. An additional payment was issued and the player confirmed receipt of the full $100. The player had also expressed dissatisfaction with the casino's decision to change their status to 'skilled player' after the issue was resolved. The complaint had been marked as 'resolved' by us.

The player from South Carolina had had two missing withdrawal requests dating back to 11/27/2023. Despite having constantly communicated with the casino for a month, she had always been told to check back in 48 hours but ultimately no resolution had been provided. After the player's complaint, we had advised her to wait for another week for the second payment as the casino might have applied weekly/monthly withdrawal limits. The player later confirmed that all her payments had been received. Consequently, we had marked the complaint as 'resolved' in our system.

The player from the United States is having trouble making a withdrawal. Despite being assured via live chat that there are no problems with the account, the funds keep being returned to the play account without any explanation or email notification from the casino. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from United States had been struggling to withdraw their winnings for three weeks before submitting the complaint. The complaint was resolved. The player received their winnings 2 months later.

The player from New York had requested a withdrawal from Wild Vegas Casino on June 27, which was initially denied. After resubmitting details for a bank wire, the casino claimed that the payment was sent on July 29, but subsequently informed the player on August 9 that the payment was still under review. The player confirmed that the funds were received in his account after a delay that was attributed to a third-party payment system. The issue was resolved successfully, and the complaint was marked as 'resolved' by the Complaints Team.

The player from Virginia had faced persistent withdrawal issues with the casino. After his initial withdrawal request for $627.77 in bitcoin was approved two months prior, the casino had required multiple verification methods, including another deposit and repeated sending of ID photos. Despite finally switching to a bank wire withdrawal, the transaction was still not processed after over a month. The issue was resolved after the player received $260.50 via bank wire and confirmed an additional $100 was available for withdrawal from his casino account. The complaints team marked the issue as resolved.

The player from Texas won $4500 and capped at $2500 for withdrawal. Despite the withdrawal being approved and all verification requirements being met, the player was experiencing issues with finalizing the transaction. Later, the player confirmed that the withdrawal was successfully paid. The complaint is resolved.

The player from New York has been waiting for a withdrawal of $50 for two weeks. Despite contacting the casino several times and being assured the request was in the queue, the player's withdrawal request has not been processed. We got in touch with the casino representative and he promised to assist in the matter. A couple of days later, the player informed us that the winnings were received so the complaint was closed as resolved.

The player from the United States has requested a withdrawal more than one month prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. Player’s complaint has been resolved successfully.

The player struggled to withdraw his balance as the casino is keep requesting new documents. After contacting the casino, we found out that the player's withdrawal has been finally approved and he successfully received the winnings so the complaint is marked as resolved.

The player from Georgia had requested a withdrawal two weeks ago and was informed by customer service that the payment had been approved and sent to the payment team. The player later confirmed that the funds had been received from the casino. The issue was marked as resolved following this confirmation.

The player from California faced difficulties withdrawing funds, having requested a withdrawal two weeks prior and submitted all required documents. Despite verifying the bitcoin address multiple times and being informed that the issue was escalated, the player continued to be caught in a loop of responses without resolution. Additionally, another $800 withdrawal was pending, which added to the frustration. The issue was resolved after the player received payment with a manager's approval, and the complaint was marked as 'resolved' by the Complaints Team.

The player from Florida had requested a withdrawal on the 5th, but it remained unapproved as of the 15th, causing concern and prompting a follow-up inquiry. The issue was escalated to the Complaints Team, who intervened and contacted the casino for updates. After multiple communications, the player confirmed that she had received her winnings from Slots of Vegas. The complaint was marked as resolved.

The player from Florida had requested a withdrawal less than two weeks prior to submitting her complaint. Her money had not been received yet. The player experienced delays in receiving her winnings, which had initially been requested on June 13th and approved for disbursement on August 1st. After persistent follow-ups and communication between the player, the Complaints Team, and the casino, it was confirmed that the funds had finally arrived. The issue was resolved, and the player was advised to consider cryptocurrency options for faster transactions in the future.

The player from Mexico faced issues with the verification of her payment card at Slots of Vegas Casino. The verification process flagged her card as altered or damaged, which she assured was not the case, affecting her ability to withdraw funds. After multiple attempts and communications, the casino confirmed that all necessary documentation was on file and suggested updating her Bitcoin address. The withdrawal was eventually approved and processed, and the player confirmed receipt of the funds. The complaint was marked as resolved by the Complaints Team.

The player from the United States had submitted a withdrawal request of $1000, which had been her first interaction with the online casino. Despite having provided all KYC documents and her Bitcoin wallet address, she hadn't received her winnings for over two weeks. The player had attempted to contact the casino multiple times through live chat and email, but to no avail. After submitting a complaint to the Complaints Team, we had contacted the casino on her behalf. The casino had responded, and the player was informed that her withdrawal had been approved. She had been told it would take an additional 7-10 days for the funds to be transferred to her Bitcoin wallet. Upon receiving her winnings, the player confirmed the successful resolution of her issue.

The player from California had been unable to withdraw his winnings of $2500 from the online casino. Despite having been a verified player and having made multiple attempts, his withdrawal request had been consistently denied. The player had faced similar issues with the casino's sister site in the past. Upon mediation by our Complaints Team, the casino had agreed to process the player's withdrawal via check. The player had confirmed the receipt of the check after a significant delay, marking the resolution of the issue.

The player from Texas had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn't been obtained up until that day. After communicating with the casino, the player's withdrawal had been approved and a wire transfer had been initiated. However, the player had experienced delays in receiving the funds. We had advised the player to wait a few more days for the transaction to process. Eventually, the player confirmed that the funds had cleared in their account, resolving the issue.

The player from Texas had been unable to log into her Slots of Vegas account after she requested a withdrawal. After a series of exchanges, it had been revealed that her account was deactivated by the casino's security department. The player had used a deposit bonus to accumulate winnings, but due to the bonus being non-cashable, she wasn't eligible to withdraw the full amount. The casino had agreed to refund her initial deposit of $31. The player had confirmed receipt of the refund, which concluded the complaint. Throughout the process, we had mediated the communication between the player and the casino, facilitating a resolution to the issue.

The player from California had requested a withdrawal prior to submitting this complaint. Unfortunately, her winnings hadn't been received at that time. The player had provided all necessary information to the casino multiple times but hadn't received her withdrawal. Despite assurance from the casino for a specific date, the payment had been delayed further. After our intervention and communication with the casino, the player finally received her withdrawal. The issue had been resolved successfully and the complaint had been marked as 'resolved'.

The player from the US has been waiting for his winnings since November. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player's withdrawal was delayed as the casino changed his payment method without any prior notice. The casino stated that the payment had been sent by check as this was the method used for previous withdrawals. However, the check was never received. After some time, the casino stated that they had canceled the payment by check due to the delays and would reissue the payment via Bitcoin. The player then received payment, although it seems some fees were applied without explanation. At this point, the player stated that they considered the matter to be resolved.

The player from the US is experiencing difficulties withdrawing her winnings. Her withdrawal requests have been declined. The casino arranged for a check to be issued to the player. The player confirmed it was received and the issue is resolved.

The player from the United States has requested a withdrawal ten days prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. Player’s complaint has been resolved successfully.

The player from the US was trying to withdraw his winnings since February. The player was contacted by a responsible person representing the casino and was allowed to withdraw via Bitcoin. The complaint is resolved.