The player from South Carolina has been struggling to receive his withdrawal for a month. Despite numerous visits to the casino and being repeatedly told to come back in 48 hours, payment has not been sent yet. The complaint was resolved as the player got paid out.
Club Player Casino - Delayed withdrawal causes frustration for player.
Amount: $67
Club Player Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.1
Club Player Casino has a Safety Index of 7.1, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
10 months ago
Public
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10 months ago
Withdraw request on 11/26/2023. I have been back to this Casin a total of 17 times. Each time they tell me to come back in 48 hours while they escalate. I have been told this NUMEROUS times. Today they tell me the payment hasnt even been sent yet!!!! I can keep going back there...I just cant do it anymore. Today, I was just told to come back in 48 hours. AGAIN. This will be the 12th time I have been told this.
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10 months ago
Hello angel47usa,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Club Player Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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10 months ago
Hi Nick. JUST got this payment 1/2 hour ago. THIS case can be closed and Casino is now blacklisted and put in the rear view.
Thanks so much
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10 months ago
Dear angel47usa,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
