Cloudbet Casino - Player has concerns over high losses on specific slot game.

I am writing to express my growing concern regarding significant financial losses I have experienced on Cloudbet, since opening my account on July 1.

Over the past few months, I have dedicated considerable time and resources to the "Here Kitty Kitty" slot by Red Tiger on Cloudbet. Unfortunately, this experience has been extremely unfavorable, resulting in total financial losses of approximately 100,000 USDC, with about 75% attributed to the aforementioned slot.

Despite my attempts to reach out to Cloudbet's customer service and seek clarification regarding the game dynamics and the losses incurred, the responses provided have not satisfactorily addressed my concerns.

I kindly request Casino Guru's intervention to consider and investigate this situation. I seek clarity on the functioning of the "Here Kitty Kitty" slot, including the specific Return to Player (RTP) and any other relevant information.

I am willing to provide any necessary documentation and detailed information to address this issue and ensure a fair and transparent gaming experience for all users.

Thank you in advance for your attention and the assistance you can offer in this matter.

Best regards

Dear pierucciolorso,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP).

If you possess additional information that could support our case, kindly send it to me. To address the casino regarding their RTP (Return to Player), having the complete game history of the player is the most effective approach. Please send it to petronela.k@casino.guru as soon as possible.

Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

Dear pierucciolorso,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.