The player from Brazil has a verified account that was suspended two days after requesting a withdrawal, preventing access. They have reached out to support for clarification on the suspension.
CitoBet Casino - Player's account has been suspended.
Amount: 300 R$
CitoBet Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case opened
Current status
Waiting for Casino Guru to reply
0d 16h 55m 52s
Case summary
6 days ago
Public
Public
1 week ago
Translation
My account has been verified for 2 days since I requested the withdrawal. Today, when I tried to log in, I found that I couldn't access my account. I contacted support by email and they informed me that my account has been suspended.
Automatic translation:
Public
Public
6 days ago
Dear camilamaier17,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with CitoBet Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise how long were you a player of the casino and when exactly was your account blocked?
- Did the casino justify their decision to suspend your account citing any rules?
- What games did you play to accumulate your winnings in the casino? (slots, live games, betting on sports)
- Did you achieve your winnings with the help of a bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Public
6 days ago
Translation
I deposited and got a bonus, I met the wagering requirements, and the games I played were the games they allowed, because with a bonus you can only play the games they allow. They told me that my account is being investigated, but they didn't tell me why, they didn't give any reasons.
Automatic translation:
Casino Guru is examining the case
Tomas is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.
