CitoBet Casino - Pelaajan tili on jäädytetty.

My account has been verified for 2 days since I requested the withdrawal. Today, when I tried to log in, I found that I couldn't access my account. I contacted support by email and they informed me that my account has been suspended.

Minha conta está verificada fas 2 dias que solicitei o saque e hoje fui olhar e não dava para entrar em minha conta entrei em contato por e-mail e falaram que minha conta foi suspença.

Dear camilamaier17,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with CitoBet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked? 
• Did the casino justify their decision to suspend your account citing any rules?
• What games did you play to accumulate your winnings in the casino? (slots, live games, betting on sports) 
• Did you achieve your winnings with the help of a bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I deposited and got a bonus, I met the wagering requirements, and the games I played were the games they allowed, because with a bonus you can only play the games they allow. They told me that my account is being investigated, but they didn't tell me why, they didn't give any reasons.

Depositei e ganhei bônus cumpri os requisitos de aposta quanto a os jogos que joguei foi os jogos que eles permitiram pois com bônus só dá para jogar os jogos que eles permitem.Me falaram que minha conta está sendo emvestigada e mas não me falaram o porque não justificaram nada.