The player from New Zealand had requested a withdrawal over two weeks ago but had not received the payout despite contacting the casino's customer support team daily. The player had expressed concerns about the site's operating practices and indicated that there had been no response to their request for reimbursement through a different withdrawal method. The player did not respond to our messages within the given timeframe, thus we were unable to further investigate and had to reject the complaint.
Christchurch Casino - Player’s withdrawal is delayed.
Amount: NZ$1,000
Christchurch Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.5
Christchurch Casino has a Safety Index of 5.5, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
8 months ago
Public
Public
8 months ago
Still waiting for my payout - requested on 21 March.
Despite daily contact with the 24/7 online team, there are so many excuses to why this hasn't been processed. I've been told to wait to hear via email with any updates.
The issues with InPay apparently are being investigated - this is a stock standard answer every time I enquire. Unfortunately while waiting for my payout I made a few more deposits
I'm deeply concerned this site is operating dishonestly - I have asked for a copy of all my chat transcripts and was asked for what purpose i needed these for. I have advised that I will be laying a complaint. I have also asked that a reversal of my withdrawal be considered so I can try a different method of withdrawl. No response.
No further contact has been made since yesterday.
- I am hoping to resolve this so my account can be closed for good. Might have to count my losses here but, with the recent reviews and similar customer issues, this site will need investigating before anyone else is affected.
Public
Public
8 months ago
Dear JayCeez,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals from the casino in the past?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with the help of a bonus?
- Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
