Chipstars Casino - Player's withdrawal blocked due to suspected multi-accounting.

Casino is cheating. Firstly I had problems with withdraw(my account was veryficated but still needed documents which was not possible to send agin), later support repair it but when I did withdrawal they ban me becouse of multiple account. It’s not possible becouse I have only one. Even if this would be true I would be banned when registering or when they veryficate me but ofc they detected multiaccount when I did withdrawal…

Dear Belciakos,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• When have you registered in the casino?
• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Tomas thx for fast reply. I registered on chipstars on 12.09.2023. There are ANY possibility about muli account and I’m the only user of my internet connection. It’s not possible about other account and if chipstars have some prove why can’t do it? Next question is why there was any problem with registration,veryfication and wagering bonus but system check it when I did withdrawal. Someone from chipstars contacted me today and I will say more a little bit later, maybe it’s some mistake.

Thanks for the update.

Please let us know whether your discussion with the casino was fruitful and whether you still need our assistance.

If there is any information that would support the case, please share it here or send me an email at tomas@casino.guru

Dear Belciakos,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.