Chipstars Casino - Player's winnings are confiscated due to alleged rule violation.

Good afternoon, my name is Samuel, I accidentally came across this fraudulent site, as it turned out after a while.No one said that I had violated any rules, and I didn’t know, I thought it was an ordinary identity check, nothing more. I registered, played, placed bets, it was about 3-4 days ago, I don’t remember well. From my deposit of 100 euros, I won 500 euros, well, I think I’ll bet on withdrawal. I received a refusal and an identity check.Having sent the documents that were at hand, I waited for a response. The answer did not keep me waiting, I was told to send my passport or ID card to be notarized, since I was on a business trip, I simply could not do this, physically and financially. But he continued to play on the site, tried the Aviator casino, and played on it until he had completely passed the verification. It so happened that with 500 euros my game balance was already 1400 euros. When I had the opportunity to make a notarized document, I sent it to support for successful verification and withdrawal of my funds. After checking the documents, it was revealed that I allegedly violated their rules and set up arbitration situations. I, as an ordinary passerby in bookmakers and casinos, do not understand what they are talking about and why I am being accused after 4 months. And just when I wanted to collect my winnings. That is, you understand, they want to deceive me. Support answers me and says that I violated the rules, and I will only be paid my deposit of 100 euros. Please note, after 4 months. And I played until I sent the document and requested my withdrawal of funds. It turns out that the support thought that if I didn’t send the documents, they simply wouldn’t give me anything, and if I did provide the last document, they would only give me the deposit. It turns out that the casinos are scammers. The message was clear, keep in mind everyone who is going to play here. If I get paid the amount of my game account, I will tell you about it and edit my review. So far, there is no deposit, nor the full amount that was on the game account.

Dear Samuel554,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Chipstars Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please clarify whether the casino specified which rule was broken?
• Could you please share your communication with the casino regarding the accusations against you? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Dear Samuel554,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I apologize for overlooking your email earlier.

I would like to emphasize that our forum Casino.guru deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue if you only focus on sports betting and the allegations against you are related to your sports betting activity.

Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into issues with any online casino and we will try our best to help.

I'll send you an email with our recommended websites that specialize in sports-betting-related disputes.