The player from the United Kingdom is experiencing problems with Chipstars Casino. He made six deposits but was charged three extra times for each deposit. The casino is currently investigating the issue with their payment provider, but they have not provided an estimated time for resolution. This has resulted in the player being overdrawn.
Chipstars Casino - Player is experiencing unauthorized transactions.
Amount: £119
Chipstars Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case opened
Current status
Waiting for player to reply
6d 16h 45m 12s
Case summary
7 hours ago
Public
Public
23 hours ago
I deposited 6 times on chip stars last week, then this weekend they charged me for the deposits a total of 3 times each. They said they're looking into it with their payment provider but provided no ETA. I'm now overdrawn and I don't have an arranged overdraft.
Public
Public
7 hours ago
Dear aaronmyers4277,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
In case of experiencing unauthorized transactions, we would recommend you contact your bank and inform them about the situation so that they might investigate.
Please allow me to ask you a few questions, so I can better understand the situation.
Have the unauthorized transactions been reflected on your player's balance?
Could you please share your communication with the casino? Send emails or chat transcripts to my email at veronika.l@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards
Veronika
aaronmyers4277 has 6d 16h 45m 12s to reply
