Chilli777 Casino - Player’s withdrawal has been delayed.

Got a email from them. Depost 20 pound and get 500 bonus so did I get the wager thing won 200 pound withdrawal it. Withdrawal on the 18th off May. Still waiting I went 2 contact them on the phone number got tho they said it was a dating site. So all the money I have deposited I have lost. I dnt no if I ever win get my winnings. I always speak 2 this alaxa same old story. Contact support I am so upset and a other one aswell called lucky wins casio the same thing from them 2. I just dnt no what 2 do.

Dear John,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please confirm that you have completed account verification successfully? Have you received any funds previously or this was your first withdrawal request?

Do I understand correctly that the payment is still pending inside your account without being processed?

Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

For future references, I can only recommend checking our Casino list for the best gambling establishments. In this way, you stand a very good chance to avoid any misunderstandings and disappointments.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Chilli777 casino owns me 200 pound still waiting 4 the money from the 18th off May. Get the same old story from Alexa be patient its a joke phone them its a dating site.

Thank you very much, John, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. However, I would like to warn you that it seems to be a common practice of Chilli777 Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy" we keep on trying.

Hello, John,

I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible. I amended the disputed amount to £200 (withdrawal amount). Now I would like to invite Chilli777 Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear Chilli777 Casino Team,

Could you please state the reason why the player's withdrawal has not been completely processed yet, and what is the estimated time frame for processing the payment?

Thank you in advance for providing the information.

They need 2 be shut down all off them. Like lucky casio. Chilli777. 4casio. Winners casio. There are alot off them link. I have tried 2 block them from sending emails and texts. But still getting them. This needs 2 get sorted. SHUT DOWN.plus not reel ppl scam its money getting transferred 2 kenya Nigeria. And other country's.

We would like to ask Chilli777 Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have a negative impact on the casino's rating.

Dear John,

Since we have not received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

In case of any questions, do not hesitate to contact me at branislav.b@casino.guru.

I wish I could be of more help. I sincerely hope you will not come across a problem like this again.

The casino can reopen this complaint anytime.

Best regards,

Branislav, Casino.Guru