HomeComplaintsChilli777 Casino - Player’s withdrawal has been delayed.

Chilli777 Casino - Player’s withdrawal has been delayed.

Black points: 47

Amount: €300

Chilli777 Casino
Safety Index:Very low
Submitted: 06 Feb 2022 | Unresolved : 22 Feb 2022
Unresolved Our verdict

No reaction policy, passive regulator

UNRESOLVED

Case summary

2 years ago

The player from Ireland had requested a withdrawal almost two months ago, unfortunately, it has not been received yet. Casino didn't respond.

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2 years ago

I've been waiting since 15th Dec for my withdrawal which is still saying waiting. I've emailed and contacted chat several times but no answer to emails at all and chat is rudest and nastiest I've ever come across.

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2 years ago

Dear Catherine,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your withdrawal is still pending inside your account without being processed or it has been processed but never reached you? Which payment method you have opted for?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but almost two months is an unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

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2 years ago

fileHi thank you for prompt reply. It's awaiting in their transactions. It hasn't started even yet. Its Bank transfer. file

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2 years ago

Thank you very much, Catherine, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. However, I would like to warn you that it seems to be a common practice of Chilli777 Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy" we keep on trying.

 

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2 years ago

Thank you. It's disgraceful they are allowed to get away with it.

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2 years ago

Hello Catherine,

I looked at your complaint and will do my best to help you. I would like to invite Chilli777 Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

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2 years ago

We would like to ask the Chilli777 Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

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2 years ago

Thank you. They just disconnecting the chat now when I try contacting them. It's disgraceful 😔

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2 years ago

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.

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