The player from Poland has requested a withdrawal a month ago. It has been pending since. The complaint was closed as unresolved as we did not get any respond from the casino within the given time.
Chilli777 Casino - Player’s withdrawal has been delayed for a month.
Black points: 181
Amount: €1,005
Chilli777 Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
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3 years ago
Dear kszysio,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please confirm that your account has been successfully verified in the past? Could you please advise if you accumulated your winnings with or without an active bonus and if you’ve received any payments in the past?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but a month is really a long time.
Nevertheless, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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3 years ago
The account has been verified,
I'm sending a screen
I won the money with a deposit bonus,
but I met all the requirements. I did not withdraw from this casino, but from 2 from this network that have the same contact adress.
Arescasino, and ocean breeze casino.
They have the same homeadrss and phone number
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3 years ago
Thank you very much, kszysio, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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3 years ago
We haven't receive any respond from the casino yet. Please note, if we won't get any answer from you within the 7 days, the complaint will be closed as unresolved, which could lead to rating deduction.
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3 years ago
Have you no other ways ,?
Police, lawyers, other institutions?
is it possible to rob and cheat people with impunity?
Can not banks and electronic wallets suspend cooperation with fraudsters?
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3 years ago
Unfortunately, we still haven't receive any respond from the casino. As an other solution I can only recommend the licencing authority of the casino - they are the one that are more compatible when solving issues like these. We will be forced now to close the complaint as unresolved, which could negatively affect the casino's rating. I'm really sorry that we could not help you more in this case but do not hesitate to contact us if you will come across any other trouble in the future, we will gladly try to help.
Best regards,
Nick
Casino.guru
