The player from Quebec had met the wagering requirements and attempted to withdraw winnings since March 3, however, the amount had disappeared, and only $30 was left in her account. We attempted to gather more information from the player to investigate the issue, extending the response time twice. However, the player did not respond to any inquiries. Consequently, we had to reject the complaint due to a lack of information.
Cherry Spins Casino - Player's winnings confiscated.
Amount: Can$1,100
Cherry Spins Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.1
Cherry Spins Casino has a Safety Index of 3.1, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
7 months ago
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8 months ago
been triying get hold off the casino since 3 ooff march because i wanted to witdraw my winning my wagering requierement was met this morning the amount desapears.they left 30 .00
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8 months ago
Dear helene18071962,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Cherry Spins Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please specify which bonus you activated in the casino? Could you please share a screenshot of the bonus and the specific rules of the bonus here?
- Have you verified your account in the casino?
- Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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8 months ago
Dear helene18071962,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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8 months ago
Thanks for your message.
Was your account verified?
Have you attempted to contact the casino about the issue?
Could you please forward your attempts to communicate the issue with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here.
