Chancer Casino - Player’s account has been closed and his winnings were confiscated.

This casino has been saying they will send the money for 2 weeks, but they never send it, they keep passing it by and finally they closed my account for no reason. They said they would send my money so far, but why are they closing my account now? All I want is to get my money back.

Dear bunyamingumusay,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Chancer Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked? 
• What was the justification for blocking your account and confiscation of your winnings?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear bunyamingumusay,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.