Celsius Casino - Player's account suspended, accused of bonus abuse.

I played the second deposit bonus on celsiuscasino. i win 2404 euro. i made a withdraw 2/3 and then i was told to send in the documents they need to verify my account. they should contact me after they have verify my documents. today 24/3 i was on the site to se whats happend when they still not contact me. i looked at my withdraw and it says Succes. so i asked the chat when the money should arrived. the chat asked me to log out and log in on the account. so i did that. when i tried to log in it says that im suspended for multiple account and bonus abuse.

Dear ambaha90,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if, to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address or device as yours or using your email address?

• Was your account previously verified?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Its only me who play casino in my home. its imposible that i have moore than one account. i have send all the documents they asked for, but im not shore if they have accepted my docoments before i was suspended.

Hello,

This user is just using multiple passports from multiple people he knows in norway to abuse deposit bonuses for a while, except this time he made the mistake of using the same computer and the fingerprints (cookies tracking system we use to spot double accounts) stayed into his browser proved it's the same user and he also made the mistake of re-using the same passport twice on these 2 accounts.

This account is banned, and wont be unbanned

I repeat the exact same thing as in the other opened case, suddenly the entire scammers team will come on Casino guru as they are used to this process when they get caught, I will send you all proof through email as soon as possible.

Thanks

Have a nice day

I only have one account and i have not used the passport on any other account. this is a lie becouse they dont want to pay me.

Hello Petronela

I just sent you all proofs by email

Thanks

Thank you, Celsius Casino Team, for your assistance and supporting evidence.

Dear ambaha90,

I received supporting evidence from the casino proving that the same passport was used to verify two different accounts.

• Could you please forward a picture of your passport that you used to verify your casino account?

Thank you.

I dont understand? have i used the same passport to verify 2 different acoount on celcius? its imposible... i only have registred 1 account. and i have played on celcius 2 times on my account and i win the second time. they asked me to send my documents to verify. some documents was not "succsess" so i send same document but in different pictures becouse the asked me to do that. when i hold the passport and when all the 4 corners was visseble. i ask them where i can send the documents and they give me a link on the site where i upload it. they also get pictures my mail. i send the pictures to your mail now Petronela

Hi ambaha90,

Thank you for forwarding your passport for our review. Regrettably, it appears to be the same document used to verify two different accounts within this particular casino.

I strongly advise against engaging in similar actions in the future, such as attempting to open multiple accounts at any gambling establishment, as this may likely result in encountering similar issues.

Should you remain dissatisfied with our decision, I recommend reaching out to the Licensing Authority, Gaming Curaçao, at complaints@gaming-curacao.com.

I sincerely wish I could offer more assistance. I apologize that we were unable to resolve this matter for you. However, please feel free to contact us if you encounter any issues with other casinos in the future. Based on the aforementioned reasons, I must now reject this complaint.

Thank you for your understanding.