The player from Italy has found out that his country is on the list of the restricted ones. Additionally, the player is experiencing difficulties accessing the website.
CBet Casino - Player’s struggling to access the website.
Amount: €450
CBet Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Since yesterday I can no longer enter the site, nobody told me that in Italy it was not authorized, and now it is blocked. I had an amount of 450 euros in my account and would like to get them back
Automatic translation:
Public
Public
3 years ago
Dear Giovanni,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I have checked general terms and conditions, and this is what I found https://cbet.gg/en/static/terms/generalterms:
Could you please advise if you have been able to place any bets in this casino? Have you accumulated any winnings in this casino or right after depositing funds, your geolocation has been recognized as one of the restricted ones? Lastly, could you please confirm, that you haven’t used a VPN (Virtual Private Network) to alter your location, when opening the account. Your confirmation is essential for this case and I’m not asking this to get you in trouble, I’m just trying to understand how the casino handles its own rules. I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
Public
Public
3 years ago
Translation
Hi Petronela, thanks for the reply, then, I registered on the site about a month ago by filling in the personal data as usual, which shows my residence in Italy. I made a couple of deposits and placed bets and played slots. In the meantime I have sent a copy of the document and the bill which have been approved. After the approval I won more money reaching € 450 for which I requested payment by bank transfer. Since yesterday it is no longer possible to access the site. I have never used Vpn, I am not so good at using technology.
PS ... initially before registering, I had checked on the italiaonline casino website which international online casinos were safe and playable from Italy and cbet was on their list.
Edited
Automatic translation:
Public
Public
3 years ago
Thank you very much Giovanni for providing all the necessary information. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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