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Since yesterday I can no longer enter the site, nobody told me that in Italy it was not authorized, and now it is blocked. I had an amount of 450 euros in my account and would like to get them back

Da ieri non riesco più a entrare nel sito, nessuno mi aveva detto che in Italia non era autorizzato, e ora è bloccato. Avevo nel conto un importo di 450 euro e vorrei riaverli

Dear Giovanni,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I have checked general terms and conditions, and this is what I found https://cbet.gg/en/static/terms/generalterms:

Could you please advise if you have been able to place any bets in this casino? Have you accumulated any winnings in this casino or right after depositing funds, your geolocation has been recognized as one of the restricted ones? Lastly, could you please confirm, that you haven’t used a VPN (Virtual Private Network) to alter your location, when opening the account. Your confirmation is essential for this case and I’m not asking this to get you in trouble, I’m just trying to understand how the casino handles its own rules.  I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela 

Hi Petronela, thanks for the reply, then, I registered on the site about a month ago by filling in the personal data as usual, which shows my residence in Italy. I made a couple of deposits and placed bets and played slots. In the meantime I have sent a copy of the document and the bill which have been approved. After the approval I won more money reaching € 450 for which I requested payment by bank transfer. Since yesterday it is no longer possible to access the site. I have never used Vpn, I am not so good at using technology.

PS ... initially before registering, I had checked on the italiaonline casino website which international online casinos were safe and playable from Italy and cbet was on their list.

Ciao Petronela, grazie per la risposta, allora, mi sono iscritto al sito circa un mese fa compilando i dati anagrafici come da prassi, dai quali risulta la mia residenza in Italia. Ho fatto un paio di depositi e ho piazzato scommesse e giocato alle slot. Nel frattempo ho inviato copia del documento e la bolletta che sono stati approvati. Dopo l'approvazione ho vinto altri soldi arrivando a quota 450 € per i quali ho richiesto il pagamento via bonifico. Da ieri non si riesce più ad accedere al sito. Non ho mai utilizzato Vpn, non sono così bravo nell'utilizzo della tecnologia.

PS... inizialmente prima di iscrivermi, avevo controllato sul sito italiaonline casino quali casino online internazionali erano sicuri e giocabili dall'Italia e cbet era nella loro lista.

Thank you very much Giovanni for providing all the necessary information. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Giovanni.

I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.

Dear Giovanni.

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system.

Best regards, Jozef

Casino.Guru