CatCasino - Player would like to change the currency.

UZS 11,504,195.10 This is the amount I earned in Uzbekanistan currency by mistake when registering, I pressed that currency and when making the conversion it gives approximately 940 euros. Well I used some free spins when I saw my earnings I saw that I had put the type of currency wrong immediately I contacted the live chat and they denied me the currency exchange and well I read the terms and if sometimes they cannot change it but reading In more detail, it says that it is possible when I want to make withdrawals and in the live chat they are denying me that service since my money is a bonus but if I manage to convert it to a real balance they have to accept the withdrawal and they are denying it

Dear Kingrous,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your winnings were accumulated from a free bonus entirely? Have you deposited any funds into your account? Would it be possible for you to accept a foreign currency in your payment method?

If there's any relevant communication, please forward it to petronela.k@casino.guru.

Looking forward to hearing from you.

Best regards,

Petronela

I don't understand the first question

I have not deposited

And I can accept the most viable currency for Mexico

Hello there,

We do not have a currency change in the casino. But we can consider the following point. Completely delete your account so that you create a new account with the currency that is relevant to you.

Just want to let you know that the withdrawal of bonus funds is not possible. You now have an active bonus, which must be won back if you want the bonus funds transferred to the real.

The winnings you have generated entirely from the no deposit bonus and you have not made deposits in our casino to be able to withdraw funds.

Thank you, CatCasino team, for your assistance. Do I understand correctly that the player has to forfeit his free bonus winnings if he wishes to change the currency in his casino account?

So I cancel my account

Yes, that's right.

The client needs to complete the bonus, then the administration will be able to consider changing the currency, for this the client needs to contact our email support@catcasino.com

Dear Kingrous,

Do I understand correctly that you wish to cancel your account and open a new one with the correct currency?

Sure if you are so kind to send me the link

Dear Kingrous,

According to casino, you need to complete the bonus wagering first. Please let me know if you have done so already.

Dear Kingrous,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the client does not get in touch, and is no longer active in the casino. In any case, if the client to contact us, we will immediately fulfill his request to change the currency.

Dear Kingrous,

Please remember if you wish to change the currency, you need to get in touch with the casino. Please keep me informed about any further developments otherwise, I will be forced to reject your complaint. Thank you for your understanding.

En seguida me comu

I'm afraid I do not understand your last comment. Could you please try to rephrase it?

Dear Kingrous,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.