The player from Germany has requested a withdrawal three days prior to submitting this complaint. Simply, winnings haven’t been received yet. Player’s complaint has been resolved successfully.
CatCasino - Player’s withdrawal has been delayed.
Amount: €100
CatCasino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
ID: 518772417
Pascal K******
Cat casino make not the withdrawal with jeton ewallet 100,57 EURO
since 3 days i wait for the cashout.
Cat casino say the same in the chat . email i write to cat casino support
I need help and i want my money.
Please help me.
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1 year ago
Dear pkwold83,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Petronela
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1 year ago
Translation
so all screenshots are there.
I've been waiting for my payout on jeton wallet for 4 days. The cat casino does not give a transaction id for the withdrawal 100.57 euros.
I wrote the chat every day and sent emails to the cat casino support.
I trusted because as a casino guro you express a high level of trust.
I always get the same answers from the chat. I know that if you deposit, you also pay out with a jeton wallet.
I also know that jewallet only takes minutes for the payout. the Cat casino does not pay out.
Automatic translation:
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1 year ago
Big news i get my 100,57 EURO withdrawal in my bitcoin wallet.
They need 50 Minutes withdrawal bitcoin wallet.
I never play at this casino.
Big thanks to you .
Casino Guru number 1 best site big thanks for your help . I come back when i have problems.
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1 year ago
Hello
We apologize for the situation with the withdrawal. From our side we promptly carried out your withdrawal, but unfortunately due to technical reasons it did not pass on the side of payment provider.
On 19.03 we returned your funds to your balance and you have successfully redeemed to crypto.
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1 year ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, pkwold83, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
