Casumo Casino - Player’s deposit has never been credited to their casino account.

The money I sent was deducted from my bank account but not credited to the casino account. After contacting them, they told me that I should wait fifteen days.

Dear Swapnilkurade13,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

Could you please advise which payment method you have opted for and if you have contacted your payment provider already? If there’s any relevant communication, please forward it along with the payment receipt to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

I am sure you will help me. Thank you for that

I will definitely try to but I need you to provide all the relevant information, please.

Could you advise which payment method you have opted for and if you have contacted your payment provider already? If there’s any relevant communication, please forward it along with the payment receipt to petronela.k@casino.guru. Thank you very much in advance.

Thank you very much for the screenshot. Have you contacted your payment provider already? They need to be part of the investigation too.

Dear Swapnilkurade13,

Have you received your funds? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.