The player from Australia had an unspecified issue with a casino and had waited for a resolution for four days. However, the player had failed to provide further details about the problem despite the Complaints Team's requests. Due to the lack of response, we were unable to investigate the issue further. Consequently, the complaint had been rejected.
Casumo Casino - Player experiences delay with casino.
Amount: A$300
Casumo Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.3
Casumo Casino has a Safety Index of 6.3, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
9 months ago
Public
Public
9 months ago
Dear emeilioswan3,
Thank you very much for submitting your complaint. I’m sorry to hear about your issue with Casumo Casino. I’m afraid I will need more information regarding your problem. Please could you elaborate?
I will be waiting for your reply patiently.
Best regards,
Veronika
Public
Public
9 months ago
I kindly request that you describe your problem in a more specific manner, preferably using complete and coherent sentences. This will enable us to provide you with better assistance. Thank you in advance.
