Casoo Casino - Player’s struggling to complete KYC verification.

THEY ARE UNFORTUNATELY AND CLEAR !!!

I AM PLAYED WITH A WEEK NOW WITH DOCUMENTS THAT I HAVE ALREADY SENDED !!!

Dear Dimitrios,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC account verification is a very important and essential process, during which casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly and it might take few working days completing this thorough procedure. If all the data is correct, there should be no reason for the casino to delay your withdrawal.

Afterwards, it’s quite usual for a withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account.

Please let us know if this information was helpful. Looking forward to hearing from you.

Best regards,

Petronela

please read the following:

Hello,

it is not a problem, we will process your withdrawal, but is there is a mistake or some incorrect data, the payment system will take from you 25 EUR for this mistake.

8.2.2 In case if the player enters incorrect bank details in his account, Casoo reserves the right to charge a €25 fee for each failed (returned) withdrawal.

Would you like us to process your withdrawal?

and this was my reply:

URGENT

there is no mistake

i paid you with a visa card

you could not pay me back with your system

and you asked me my bank details so you can make a bank transfer

it is your mistake

1. you can not pay back by the vasa

2. you could not understand the dicument iof my bank for my bank account

i never have inserted incorrect data as you claim

****incorrect bank details in his account,

you are unable to pay the visa!!!

IF YOU DO NOT HAVE 55 EURO TO PAY ME BACK JUST TELL ME!!!

so EVERYONE DO NOT DEPOSIT IN CASOO

THEY WILL ROB YOU DEPOSIT AND YOUR WINNINGS

THIS CASINO SHOULD GO TO JAIL!!!

Thank you very much Dimitrios for providing all the necessary information. I will now transfer your complaint to my colleague Juli who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Dimitrios,

I looked at your complaint and will do my best to help you. Before we can move further with this case, you need to know that variety and accessibility of payment methods is not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers, all have a major influence.

I would like to invite Casoo Casino into this conversation. Can you specify where is the problem with player’s withdrawal, please?

Hi, as I can see, withdrawal has been completed from 03.06

Just few details.

8.13. The Website will attempt to satisfy your wishes in terms of payment method, however, it cannot give guarantees. Therefore, the Casino may work through and perform payments using other payment systems that differ from the one you requested to be used for your withdrawal.

We have asked client to provide his bank details screenshot or statement from bank. Because we can't process his payment on his bank card because:

"decline by risk department"

So, due to security measurements we could process it only on bank. We need to know exact bank details, without any mistakes. Because we can be charged for mistakes, 25 EUR for each failed transaction. And if so, we will take this fee from client.

8.2.2 In case if the player enters incorrect bank details in his account, Casoo reserves the right to charge a €25 fee for each failed (returned) withdrawal.

If client can't enter valid details - we can't verify him. It's simple

Let me know if you have any other questions please

Regards

Andrei

it is ok after strugling i took the 55 euro so no harm!!!

Hello Dimitrios,

Thank you for letting us know that your problem was solved. Please do not hesitate to contact us in the future if you come across any troubles, we will gladly help.

Best regards,

Juli