Casoo Casino - Player’s account has been blocked.

Hi I have been playing at that Casino. Paid money sent copy of my passport and my mastercard and everything was ok and they approved it all

but when I won money and want to pay out they rejected my payout and closed my account.

I have read that there are many who have had the same problem

with the casino they cheat people do not pay out their money and close account. They think that account is not mine even though they approved my passport and mastercard and everything was fine

the Casino must be closed so they do not cheat more people

Dear Zeinab,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if you have accumulated your winnings with or without active bonus? If you have redeemed a promotional offer, please forward its name or a specific link as I would like to check terms and conditions.

If there’s any relevant communication, please forward it too. Here’s my email address petronela.k@casino.guru. I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi

I have sent an email with my reply you can check it

We have continued our conversation through emails. Unfortunately, after a closer examination, we ended up rejecting this complaint as per the player’s explicit request. I’m sorry we were not able to help with this case, however, do not hesitate to contact us in the future, if you run into any issues with any other casino. We are here to help.