Casollo Casino - Player’s withdrawal has been delayed for seven months.

Dear Tomasz,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their cooperation in resolving this issue, but, before we do so, could you please advise if you have received any confirmation regarding successful account verification in the past?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Thank you very much, Tomasz, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

I would like to ask Casollo Casino to join us and help us resolve the player's issue.

We haven't receive any answer from the casino yet. Please note, if we won't get any respond within the next 10 days, the complaint will be closed as unresolved, which could lead to casino's rating deduction. Also dear Tomasz, could you please confirm that your issue still persists?

Yes,I confirm issue still persists.

Unfortunately,

The casino did not respond to any our request. I'm really sorry that we could not help you more with your issue but as the casino is non-responsive, there isn't much we can do. Please do not hesitate to contact us if you will come across any trouble in the future again.

Best regards,

Nick

Casino.guru