The player from United Kingdom has been struggling to receive his winnings for several months. The complaint was closed as unresolved as the casino did not respond to us.
Casollo Casino - Player’s withdrawal has been delayed for seven months.
Black points: 216
Amount: €1,263
Casollo Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.4
Casollo Casino has a Safety Index of 2.4, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
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3 years ago
Dear Tomasz,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their cooperation in resolving this issue, but, before we do so, could you please advise if you have received any confirmation regarding successful account verification in the past?
I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
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3 years ago
Thank you very much, Tomasz, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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3 years ago
I would like to ask Casollo Casino to join us and help us resolve the player's issue.
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3 years ago
We haven't receive any answer from the casino yet. Please note, if we won't get any respond within the next 10 days, the complaint will be closed as unresolved, which could lead to casino's rating deduction. Also dear Tomasz, could you please confirm that your issue still persists?
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3 years ago
Unfortunately,
The casino did not respond to any our request. I'm really sorry that we could not help you more with your issue but as the casino is non-responsive, there isn't much we can do. Please do not hesitate to contact us if you will come across any trouble in the future again.
Best regards,
Nick
Casino.guru
