Kubo is a Casino Guru's Casino Analyst and Complaint Specialist. He began his career as a facility engineer for a car company. Following that, he gained valuable experience by starting his own business. He now spends his time handling player complaints, researching potential new casinos for our data...
OverviewUser reviewsSafety Index explainedDiscussion
Kubo M.
Author
Kubo Marcin
Casino Analyst & Complaint Specialist
Kubo is a Casino Guru's Casino Analyst and Complaint Specialist. He began his career as a facility engineer for a car company. Following that, he gained valuable experience by starting his own business. He now spends his time handling player complaints, researching potential new casinos for our data...
In this review, we took a close look at Casollo Casino. Our casino review process helped us check both its benefits and its drawbacks. Our team looked into things like the casino's Terms and Conditions, licenses, player complaints, support, and limits. This helped them form a clear view of how safe and fair this casino is for players.
We've worked out the casino's Safety Index, a numerical and verbal representation of online casinos' safety and fairness, based on these discoveries. As the Safety Index rises, the probability of encountering problems while playing or making withdrawal lowers. Casollo Casino has a Very low Safety Index of 2.5, demonstrating a significant deficiency in terms of fairness and safety as per our methodology. Continue reading our Casollo Casino review to find out more about this casino and determine if it's the right fit for you.
Safety Index – Casollo Casino fairness and safety
In determining a casino's Safety Index, we follow complex methodology that takes into account the variables we have gathered and evaluated in our review. This includes the casino's T&Cs, player complaints, estimated revenues, blacklists, and various other factors.
In our review of Casollo Casino, we thoroughly read and reviewed the Terms and Conditions of Casollo Casino. We did not discover any rules or clauses that we deem unfair or predatory. This is a good sign, as rules of this nature could possibly be employed to avoid paying out winnings to players.
Based upon our estimates and collected information, we consider Casollo Casino a medium-sized online casino. Considering its size, this casino has a high sum of disputed winnings in complaints from players. When evaluating a casino, we consider the number of complaints in relation to the casino's size, since bigger casinos generally receive a higher number of complaints due to a larger player base.
We did not find Casollo Casino on any relevant casino blacklists. The presence of a casino on various blacklists, including our own Casino Guru blacklist, is a potential sign of wrongdoing towards customers. Players are encouraged to consider this information when deciding where to play.
Taking into account all factors in our review, Casollo Casino has scored a Safety Index of 2.5, representing a Very low value. We firmly advise players to avoid this casino and explore alternatives with a higher Safety Index.
Note: To the best of our knowledge, Casollo Casino is associated with 4 other online casinos. Since we are aware of the connection between these casinos, we have considered the attributes of the linked casinos when calculating the Safety Index of Casollo Casino. They had a negative effect.
Casollo Casino T&Cs
Whenever we review online casinos, we carefully read each casino's Terms and Conditions and evaluate their fairness. In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they give the casino the possibility to justify not paying out winnings to players in certain situations.
We did not find any unfair or predatory rules in the Terms and Conditions of Casollo Casino during our review.
Player complaints related to Casollo Casino
Our casino assessment rests heavily on player complaints, since they provide us valuable data about the issues experienced by players the and the casinos' way of putting things right. When calculating the Safety Index for each casino, we take into account all of the complaints that we get through our Complaint Resolution Center in addition to the complaints that we find elsewhere.
We currently have 19 complaints directly about this casino in our database, as well as 46 complaints about other casinos related to it. Because of these complaints, we've given this casino 8,851 black points in total, out of which 6,617 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
User feedback and assessment of Casollo Casino
At Casino Guru, users have the opportunity to provide ratings and reviews of online casinos in order to share their opinions, feedback, or experiences. Based on these, we then generate a complete user satisfaction score, which varies from Terrible to Excellent.
Nevertheless, this casino does not have a User feedback score yet. We have received 1 player review of Casollo Casino so far, and the score is only determined after a casino has accumulated at least 5 reviews. You may access the casino's user reviews in the User reviews section of this page.
Note: Since it is not uncommon that upset players leave many harmful reviews to damage casino's reputation, and some casinos post false reviews to increase their user feedback score, please note that user reviews may not accurately represent the casino's quality. We strive to filter these out and calculate an accurate user feedback score; however, for these reasons, we do not consider user feedback in our Safety Index calculation.
Casollo Casino company information and licenses
Casollo Casino belongs to Stage5 N.V. and has estimated yearly revenues over $5,000,000. This establishes it as a medium-sized online casino within the bounds of our categorization.
To the best of our knowledge, Casollo Casino has not been granted a license by any gambling regulatory authority.
About payment methods and win and withdrawal limits
Many online gambling sites place restrictions on the maximum winnings and withdrawal amounts for players. Oftentimes, the win and withdrawal limits are high enough as to not impact most players. That being said, there are casinos, which pose quite restrictive limitations on the win and withdrawal amounts. This is the reason why we consider these limitations in our casino reviews. You can find information about the casino's win and withdrawal limits in the table below.
Withdrawal limits
Win limits
Unlimited
EUR 5,000 weekly total win limit
EUR 2,000 daily total win limit
Note: Certain payment methods available to players may not be available for making both deposits and withdrawals. Also, some methods may only be available in selected countries.
Customer support and language options
In our casino reviews, we always collect data about available languages and customer support options. The table below contains information about the languages at Casollo Casino.
Language
Website
Customer support
Live chat
English
Spanish
Russian
German
Finnish
To understand how helpful, professional, and prompt the customer support representatives are, we contact them directly as a part of our casino review methodology. Since customer support can assist you with problems related to registration process at Casollo Casino, account problems, withdrawals, or other issues, it holds significant value for us. Judging by the responses we have received, we consider the customer support of Casollo Casino to be average.
Casino games and slots available at Casollo Casino
You can play these types of games at Casollo Casino: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Keno, Other card games, Other games.
Titles supplied by 22 casino game providers are available. This includes NetEnt, Apricot (Microgaming), Evolution Gaming, Pragmatic Play, Quickspin, Big Time Gaming, Betsoft Gaming, Playson, iSoftBet, Nextgen Gaming, Ezugi, GameArt, Endorphina, Wazdan, Habanero, Tom Horn, edict, Ainsworth Game Technology, Worldmatch, Bally Wulff, Vivo Gaming, Asia Gaming.
Casollo Casino bonuses and promo codes
Online casinos provide incentives in the form of bonuses to encourage both new and current players to register an account and keep playing. No deposit bonuses and deposit bonuses are the most common categories. While deposit bonuses are only given out once a player makes a deposit, no deposit bonuses or free spins are given to players without requiring them to do so. Nevertheless, other bonus codes, welcome sign-up bonuses, and loyalty programs are also among the promotions offered by casinos.
Our database presently holds 4 bonuses from Casollo Casino:
100% up to €500
100% up to €500
50% up to €500
50% up to €500
Please note that some deals could only be available to players from particular regions. To learn more and see which bonuses are available to you, take a look at the 'Bonuses' part of this review.
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Company info
Owner
Stage5 N.V.
Established
2019
Estimated annual revenues
> $5,000,000
User reviews
User reviews of Casollo Casino
This is a place to share experience with Casollo Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
Casollo must have peppered my predecessors, who gave positive reviews here. I'm still waiting for my game to be released, I was banned because I had a complaint and my deposit was accepted anyway. Only money is there, bonus too (PRIMA9 but I can't play games. I can't pay out either, because bonus, so I can't do anything, but MONEY has been cashed in. This is an extremely dubious casino! Oh, guru too tried to help, the answer never even!
Casollo muss wohl meine Vorgänger , die hier Bewrtungen positiver Art abgegeben haben, gespickt haben. Ich warte immer noch auf meine Spielfreigabe,man hat mich gesperrt, weil ich mich beschwert ahbe und trotzdem hat man meine Einzahlung angenommen. Nur Geld ist da, Bonus auch ( PRIMA9 aber Speile kann ich nict spielen. ich aknn auch nicht auszahlen, weil Bonus, also ich kann nichts, aber G E L D hat man einzalen lassen. Das ist ein äusserst unseri-öses Casino! Auch aht Guru schon versucht zu helfen, die antworten noch nihct mal!
nothing positive
nichts positives
Zero positive
Null positives
Play very well
Spiele sehr gut
Safety Index explained
Safety Index of Casollo Casino explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Casollo Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:Very low2.5/10
Medium-sized casino, based on our research and estimates
We consider the casino's T&Cs to be fair
Not found on any relevant casino blacklist
High value of withheld winnings in player complaints in relation to the casino's size
We also considered other factors, which had a negative impact on the casino's Safety Index
Important:
Win limit of €2,000 per day
This casino has a win limit rule. You will not be able to win more than €2,000 per day.
Important:
Casino operates without a license
This casino operates without a license. As a result, the casino does not have to follow rules set by licensing authorities. Additionally, you will not be able to turn to any licensing authority if you run into issues.
Important:
Casino doesn’t react to 3rd party complaints
The casino doesn’t cooperate with our Complaint specialists on any complaints submitted through Casino Guru. If you run into issues, we recommend contacting the casino directly.
Other factors
Operates without a license
Low win limit: €2,000 / day (sum of all wins, wagers not subtracted)
Complaints about Casollo Casino and related casinos
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