Casollo Casino - Player’s withdrawal has been delayed.

I am waiting for my withdrawal for about 5 days. I was wondering when will it be paid out. I love to play in this casino. I had luck before and always my winnings were sorted out in 2-3 days. This is the fifth day that I am waiting.

I have a very good relationship with the support in this casino. They are quick in responding and they inform me about everything I need.

I hope this is just a little hick up and I will have my winning soon.

Thank you in advance for helping me.

Dear Bruder.max,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if it were your first withdrawal attempt in this casino? Which payment method you have opted for?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive your delayed withdrawal. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Dear Bruder.max,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.